Property Services Coordinator

Capstone Realty Professionals; Phoenix (AZ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching program

Ample paid time off

Semi-annual performance bonuses

Job summary

Capstone Realty Professionals is seeking a Property Services Coordinator in Phoenix, AZ. This role involves overseeing day-to-day operations for contracting and vendor services, ensuring effective communication with tenants and managing service-related inquiries.

The ideal candidate has excellent communication skills, strong organizational abilities, and a customer service mindset. Benefits include a competitive salary ranging from $60k to $70k+, healthcare coverage, 401(k) matching, and a supportive team environment.

Qualifications

• Excellent communication skills via phone, email, text, and in-person.
• Strong organizational and multitasking abilities.
• Customer service mindset with a proactive approach.
• Experience in property management or maintenance coordination is a plus.
• Basic understanding of handyman tasks to discuss work orders confidently.

Responsibilities

• Respond to tenant and property manager inquiries via multiple channels.
• Receive and process service requests from tenants.
• Create, update, and track work orders with detailed descriptions.
• Maintain relationships with vendors for tools and materials.
• Assist with billing, invoicing, and cost tracking.

Skills

Excellent communication skills

Strong organizational abilities

Proactive problem-solving

Tech-savvy

Tools

Google Suite

Scheduling software

Job description

About the Role

Capstone Realty Professionals is a full‑service real estate brokerage that specializes in residential sales and property management. Our in‑house maintenance service, Valley Handy, plays a critical role in ensuring our 650+ managed properties remain in top condition. We are seeking a highly organized and customer‑focused Property Services Coordinator to oversee the day‑to‑day operations of our contracting and vendor services teams and help scale our growing home services business.

Responsibilities

• Customer Service
  • Respond to tenant and Capstone Property Manager inquiries via phone, email, and text.
  • Build accurate estimates and pricing information for handyman/contracting services.
  • Manage customer expectations and resolve any service‑related issues.
• Scheduling & Dispatching
  • Receive and process service requests from tenants and the property management team.
  • Assign work orders to the appropriate in‑house technicians based on skill and availability.
  • Communicate job details, timelines, and customer expectations to technicians.
  • Monitor technician schedules and ensure timely job completion.
• Work Order Management
  • Create, update, and track work orders with detailed service descriptions.
  • Follow up with technicians, tenants, and property owners to ensure work is completed to satisfaction.
  • Close out completed work orders and obtain customer feedback.
• Vendor & Material Coordination
  • Maintain relationships with vendors and suppliers for tools, equipment, and materials.
  • Negotiate pricing and ensure timely delivery of necessary supplies.
  • Evaluate vendor performance and seek cost‑effective solutions.
• Administrative & Reporting Duties
  • Maintain accurate records of customer information, technician schedules, and work history.
  • Generate reports on service performance, technician efficiency, and revenue.
  • Assist with billing, invoicing, and cost tracking.

Qualifications

• Excellent communication skills (phone, email, text, and in‑person).
• Strong organizational and multitasking abilities to handle multiple requests at once.
• Customer service mindset with a proactive approach to problem‑solving.
• Experience in property management, maintenance coordination, or handyman services is a plus.
• Tech‑savvy, with proficiency in Google Suite and scheduling software.
• Basic understanding of handyman tasks and repair services to confidently discuss work orders.

Benefits

• Competitive salary with base between $60,000 and $70,000+.
• Semi‑annual performance bonuses based on production.
• Healthcare coverage.
• 401(k) matching program.
• Ample paid time off.
• Supportive, collaborative team environment.