Property Project Manager – Learning and Development Specialist

Citizens Bank; Johnston (RI); On-site; USD 75,000 - 105,000; Full time

Job summary

Citizens Bank in Johnston, Rhode Island seeks a Property Project Manager – Learning and Development Specialist within Real Estate Operations. You will partner with the Projects team to update systems, gather data, and develop training programs that align with business goals and community needs.

As SME, you will onboard colleagues, provide systems training (Lucernex, Famis 360, Ariba), monitor training effectiveness, and generate regular reports to REO leaders.

Qualifications

• Minimum 5 years related work experience (preferred).
• Excellent computer proficiency in Microsoft Excel, Word and PowerPoint.
• Strong written and verbal communication skills.
• Bachelor's degree preferred; ability to travel for on-site training.

Responsibilities

• Gathering and analyzing data and identifying automation opportunities.
• Developing training programs and learning roadmaps for Real Estate Operations.
• Onboarding, systems training, and SME support for the Projects team.
• Updating and maintaining training-related materials and reports.
• Collaborating with cross-functional teams to implement data-driven solutions.
• Training managers and staff, and measuring training impact.

Skills

Data analysis

Excel proficiency

Communication skills

Training & development

Travel ability

Education

High School Diploma or Equivalent

Bachelor's Degree preferred

Tools

Lucernex

Famis 360

Ariba

Job description

Description

The Property Project Manager – Learning and Development Specialist role within Real Estate Operations (REO) has responsibility for aiding in the daily needs of Real Estate Operations and works directly with the Projects team within REO. This role will be responsible for updating and maintaining certain systems that are used by the team. In this role you will work closely with stakeholders to identify goals, develop best practices for data collection. You will become a subject matter expert (SME) within the Projects group who will assist with onboarding, systems training and day-to-day operations within the Projects team.

Primary responsibilities include

• Gathering and analyzing data
• Identify data automation opportunities
• Creating Learning Roadmaps and development needs assessment for each job role within Real Estate Operations.
• Developing training and development programs and objectives for the Real Estate Operations team.
• Obtaining and/or develops effective training materials utilizing a variety of media.
• Training and coaching managers, supervisors and others involved in employee development efforts.
• Developing and maintaining organizational communications to ensure employees have knowledge of training and development events and resources.
• Conducting follow-up studies of all completed training to evaluate and measure results.
• Updating weekly/monthly/quarterly reports from REO Leaders
• Participating in the implementation of all training platforms used in REO Learning and Development, including OSHA.
• Collaborating with cross-functional teams to develop and implement data-driven solutions.
• Become a subject matter expert in certain areas of REO in an effort to cross-train colleagues – you will learn internal operations and become familiar with systems used in Project (Lucernex, Famis 360, Ariba, etc.).

Qualifications, Education, Certifications and/or Other Professional Credentials

• Minimum 5 years related work experience, preferred
• Ability to work effectively in a fast-paced environment and to maintain confidentiality
• Excellent Computer proficiency in Microsoft Excel, Word and PowerPoint
• Excellent written and verbal communication skills
• High School Diploma or Equivalent
• Bachelor's Degree in related field preferred
• Ability to travel to various locations to conduct on-site training
• Valid Driver's License
• Ability to travel as necessary

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday – Friday (4 days in office)

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.