Property Owner Success Manager

Real Property Management; Virginia; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Real Property Management Richmond Metro is seeking an Account Manager to be the main point of contact for a portfolio of property owner clients. You will build lasting relationships, keep owners informed about properties, and ensure exceptional customer service.

You will collaborate with maintenance, leasing, and accounting to resolve owner concerns, protect investments, and retain clients and referrals.

Qualifications

• 2+ years of experience in account management, client services, or property management.
• Proven record of delivering high-quality customer service and retaining clients.
• Ability to read and explain financial statements, budgets, and owner reports.
• Proficiency with Microsoft Office or Google Workspace.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary contact for an assigned portfolio of property owners, responding to calls and emails within one business day.
• Hold regular check-ins with each owner to review property performance, goals, and any concerns.
• Resolve owner issues and escalations promptly, following through until each one is closed.
• Onboard new owner clients, setting clear expectations about communication, reporting, and services.
• Track client satisfaction and identify owners at risk of leaving, then act to retain them.
• Work with maintenance, leasing, and accounting teams to deliver on commitments made to owners.
• Keep accurate records of all owner communications and agreements in the property management system.
• Ensure all work complies with management agreements, company policies, and local landlord-tenant laws.

Skills

Experience in account management

Customer service excellence

Financial statements knowledge

Office software proficiency

Education

High school diploma or equivalent

Real estate license or property management certification (CPM/ARM/RMP) (preferred)

Tools

AppFolio

Job description

Real Property Management Richmond Metro is seeking an Account Manager to be the main point of contact for a portfolio of property owner clients. You will build lasting relationships, keep owners informed about properties, and ensure exceptional customer service.

You will collaborate with maintenance, leasing, and accounting to resolve owner concerns, protect investments, and retain clients and referrals.