Property Owner Success Manager

Real Property Management Richmond Metro; Virginia; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Real Property Management Richmond Metro is seeking an Account Manager to serve as the main contact for a portfolio of property owner clients. You will nurture relationships, communicate property performance, and coordinate with maintenance, leasing, and accounting to safeguard client investments.

In this role, you will onboard new owners, conduct regular check-ins, and resolve issues promptly to maintain high levels of satisfaction and retention.

Qualifications

• 2+ years of experience in account management, client services, or property management.
• Proven record of delivering high-quality customer service and retaining clients.
• Ability to read and explain financial statements, budgets, and owner reports.
• Proficiency with Microsoft Office or Google Workspace.
• High school diploma or equivalent.

Responsibilities

• Serve as the primary contact for an assigned portfolio of property owners, responding to calls and emails within one business day.
• Hold regular check-ins with each owner to review property performance, goals, and any concerns.
• Resolve owner issues and escalations promptly, following through until each one is closed.
• Onboard new owner clients, setting clear expectations about communication, reporting, and services.
• Track client satisfaction and identify owners at risk of leaving, then act to retain them.

Skills

Account management

Customer service

Reading financial statements

Organization

Ownership

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Real Property Management Richmond Metro is seeking an Account Manager to serve as the main contact for a portfolio of property owner clients. You will nurture relationships, communicate property performance, and coordinate with maintenance, leasing, and accounting to safeguard client investments.

In this role, you will onboard new owners, conduct regular check-ins, and resolve issues promptly to maintain high levels of satisfaction and retention.