Property Owner Account Manager — Client Relations

Real Property Management; Georgia; On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Real Property Management Richmond Metro is seeking an Account Manager to be the main point of contact for a portfolio of property owner clients. You will build lasting relationships with owners, keep them informed about their properties, and make sure every interaction reflects an exceptional level of customer service.

You will work closely with our maintenance team, leasing staff, and accounting department to resolve owner concerns quickly and protect the value of each client's investment.

Qualifications

• 2+ years of experience in account management, client services, or property management.
• Proven record of delivering high-quality customer service and retaining clients.
• Ability to read and explain financial statements, budgets, and owner reports.
• Proficiency with Microsoft Office or Google Workspace.

Responsibilities

• Serve as the primary contact for an assigned portfolio of property owners, responding to calls and emails within one business day.
• Hold regular check-ins with each owner to review property performance, goals, and any concerns.
• Resolve owner issues and escalations promptly, following through until each one is closed.
• Onboard new owner clients, setting clear expectations about communication, reporting, and services.
• Track client satisfaction and identify owners at risk of leaving, then act to retain them.

Skills

Account management

Customer service

Financial statement literacy

Office suite proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Real Property Management Richmond Metro is seeking an Account Manager to be the main point of contact for a portfolio of property owner clients. You will build lasting relationships with owners, keep them informed about their properties, and make sure every interaction reflects an exceptional level of customer service.

You will work closely with our maintenance team, leasing staff, and accounting department to resolve owner concerns quickly and protect the value of each client's investment.