Property Operations & Training Leader

Fairlawn; Champaign, Northern (IL, KY); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Match

Paid Vacation

Sick Leave

Holiday Pay

Company events

Wellness Days

Short Term Disability

Critical Illness

Flexible Spending Account

H.S.A. Accounts

Job summary

Fairlawn in Champaign, IL is seeking a Property Operations Specialist to join our team and support property management processes across the portfolio. The role involves training on leasing, resident services, facilities management, and accounts receivable, while collaborating with on-site managers and supporting operations at a portfolio level.

Travel roughly 30% out of state and 45% to Illinois locations; strong customer service, leadership, and communication skills are essential for driving

Qualifications

• Have at least three years of property management or industry-level experience.
• Have at least one year of management experience, preferably in property management.
• Have previous leasing & sales experience.
• Demonstrate the ability to pivot and work at a variety of different settings.
• High School diploma or GED (bachelor’s degree preferred but not required).
• Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology.
• Demonstrate superior attention to detail, high energy and a positive attitude.
• Have an ability to give and receive real-time feedback with a positive mindset.
• Have demonstrated experience coaching and training successful teams.
• Have excellent written and verbal communication skills.
• Can work independently and also work closely with other team members.
• Embody our core values: Be Kind, Be Flexible, Own It and Always Improve.

Responsibilities

• Exemplify our core values of Be Kind, Be Flexible, Own It and Always Improve.
• Serve as an expert in our Property Management Process.
• Align with on-site Property Managers to train new team members in Leasing, Resident Services, Facilities Management and Accounts Receivable.
• Serve as a leader in our company among our teams.
• Lead and Facilitate company training as needed.
• Complete special assignments and projects directly impacting property management teams across the Fairlawn portfolio to ensure operational efficiency and financial performance.
• Provide flex on-site or off-site support to teams as needed, including filling in for roles during capacity gaps, property onboarding and augmenting capacity during high demand times.
• Provide support on frontline operations including answering calls, scheduling appointments, handling resident requests, showing residences to prospective residents, and providing any needed administrative support.
• Provide exceptional customer service and serve as an ambassador of the Fairlawn brand.
• Assist in property onboarding tasks across different departments of the organization both before and after close.
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training).
• Pivot, roll up your sleeves and jump in where needed!

Skills

Property Management

Leadership

Training

Customer Service

Communication

Travel Ability

Education

High School Diploma or GED

Bachelor’s Degree Preferred

Tools

Microsoft Office

AppFolio

Outlook

Job description

Fairlawn in Champaign, IL is seeking a Property Operations Specialist to join our team and support property management processes across the portfolio. The role involves training on leasing, resident services, facilities management, and accounts receivable, while collaborating with on-site managers and supporting operations at a portfolio level.

Travel roughly 30% out of state and 45% to Illinois locations; strong customer service, leadership, and communication skills are essential for driving