Leasing and Resident Services Specialist

Fairlawn; West Lafayette, Northern (IN, KY); On-site; USD 36,000 - 48,000; Full time

Job summary

Fairlawn is seeking a Leasing and Resident Services Specialist to join The Fairway in West Lafayette, IN. You will act as a leasing agent, tour expert, and primary contact for prospective residents, guiding them to their ideal home while promoting amenities.

In this fast-paced role, you will handle applications, coordinate move-ins, respond to inquiries across phone, email, and text, and ensure compliance with Fair Housing laws.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service, hospitality, retail, or sales experience.
• At least 1 year of office administration or data entry experience preferred.
• Bilingual English/Spanish a plus.
• Must obtain Illinois Residential Leasing Agent License within 1 year (Illinois properties only) if applicable.
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements.
• Proficient with Microsoft Office, AppFolio, Outlook; aptitude for learning new software.
• Excellent interpersonal, written, and verbal communication skills.
• Demonstrate superior attention to detail, high energy, and a positive attitude.
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve.

Responsibilities

• Serve as leasing agent and tour expert with knowledge of properties and amenities.
• Show properties and sell features to prospective tenants.
• Review lease applications and document eligibility requirements.
• Assist in daily operations: inquiries, notices, communications, showings, screenings, and applications.
• Provide exceptional customer service across phone, email, and text to maintain resident relations.
• Prepare move-in paperwork, ensure units are move-in ready, conduct inspections and orientations.
• Maintain rapport with current and prospective tenants.
• Process maintenance requests and follow up on completion.
• Learn and comply with Fair Housing Laws with provided training.
• Be flexible and willing to jump in wherever needed.

Skills

Customer service

Hospitality

Sales

Bilingual English/Spanish

Interpersonal skills

Attention to detail

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office

AppFolio

Outlook

Job description

Description

We are seeking a highly motivated Leasing and Resident Services Specialist to join the team at The Fairway! If you have experience in customer service, event management, hospitality, or sales and want to learn about real estate, our position may be perfect for you!

The Leasing and Resident Services Specialist will work with the management team to provide top-notch customer service while helping prospective residents find their perfect home. In this fast-paced sales role, you will have the opportunity to participate in an attractive incentive program. The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

What will you do?

• Serve as a leasing agent and tour expert – this means being well-versed with our properties and amenities
• Show properties and sell their features and amenities to prospective tenants
• Review lease applications and document requirements for eligibility
• Assist in daily customer service operations including guest inquiries, preparing notices and resident communications, showings, tenant screenings, and tenant applications
• Provide exceptional customer service in a fast-paced office through multiple communication channels (phone, email, text) to maintain positive resident relations
• Prepare move-in paperwork, confirm residences are move-in ready, perform unit inspections, and perform move-in orientations with new residents
• Maintain good rapport with current and prospective tenants
• Process maintenance requests and follow up with residents to confirm the completion
• Learn and ensure compliance with all Fair Housing Laws including local, state, and federal housing regulations (We provide training)
• Pivot, roll up your sleeves, and jump in where needed!

Why should you work here?

• Competitive Pay. We are ready to invest in you!
• Significant additional earning potential through leasing and renewal incentives
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed
• Company events to promote team cohesion
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you
• The opportunity to work for a growing organization where you are valued and can have a direct impact
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career

Requirements

Who you are -- We’d love to hear from you if you:

• Hold a high school diploma or GED
• Have at least 1 year of customer service, hospitality, retail, or sales experience
• Have at least 1 year of office administration or data entry experience, preferred
• Bilingual (English/Spanish) a plus
• Must be able to obtain an Illinois Residential Leasing Agent License within 1 year of employment (Illinois Properties ONLY) as applicable
• Must hold an active driver’s license with 2 years of driving history and pass MVR requirements
• Are proficient with computer applications and software (e.g. Microsoft Office Suite, AppFolio, Outlook) and an aptitude for learning new software and systems
• Have excellent interpersonal, written, and verbal communication skills
• Demonstrate superior attention to detail, high energy, and a positive attitude
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Must be able to perform the physical functions of the position resident communications, not limited to the ability to walk properties, complete physical inspections, deliver communications, and show properties

Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.