Property Operations & Tenant Experience Manager

London Approach; Wilmington (DE); On-site; USD 55,000 - 75,000; Full time

Job summary

London Approach is seeking a Property Manager to oversee day-to-day operations of a Delaware property portfolio. You will manage tenant relations, leases, maintenance, and budget performance while coordinating vendors and ensuring compliance with housing regulations.

The role requires strong leadership, communication, and problem-solving abilities with a proactive, customer-focused approach to maximize occupancy and profitability.

Qualifications

• 2+ years of property management experience preferred.
• Experience managing residential or commercial properties.
• Strong understanding of property operations, leasing, maintenance, and tenant relations.
• Knowledge of landlord-tenant laws and applicable housing regulations.
• Experience with budgeting, financial reporting, and expense management.
• Strong organizational, communication, and customer service skills.

Responsibilities

• Oversee daily property operations and ensure properties are well-maintained and operating efficiently.
• Manage tenant relationships, respond to inquiries, address concerns, and resolve complaints in a timely manner.
• Coordinate property maintenance, repairs, inspections, and preventative maintenance schedules.
• Supervise and coordinate vendors, contractors, and maintenance personnel.
• Manage leasing activities, including tenant screening, lease negotiations, renewals, and move-in/move-out processes.
• Ensure timely collection of rent, security deposits, and other property-related payments.
• Monitor operating budgets, expenses, and financial performance.
• Prepare and review financial reports, occupancy reports, and property performance metrics.
• Conduct regular property inspections to ensure compliance with safety regulations and property standards.
• Ensure compliance with local, state, and federal housing regulations, building codes, and lease agreements.
• Address tenant delinquencies and coordinate collection efforts when necessary.
• Manage capital improvement projects and oversee vendor contracts.
• Maintain accurate property records, lease documentation, and tenant files.
• Identify opportunities to improve operational efficiency, tenant satisfaction, and property profitability.

Skills

Property management

Tenant relations

Budgeting

Vendor management

Leadership

Microsoft Office

Tools

Property management software

Job description

London Approach is seeking a Property Manager to oversee day-to-day operations of a Delaware property portfolio. You will manage tenant relations, leases, maintenance, and budget performance while coordinating vendors and ensuring compliance with housing regulations.

The role requires strong leadership, communication, and problem-solving abilities with a proactive, customer-focused approach to maximize occupancy and profitability.