Property Operations & Leasing Specialist

Barrett & Stokely; Brockton, Indianapolis (MA, IN); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with employer match

Paid Time Off

Paid Holidays

Job summary

Barrett & Stokely, a real estate investment and management firm, seeks an on‑site leasing support professional to assist the Property Manager in delivering top‑tier service to residents. You will input resident data, process rent payments, and handle renewal offers with attention to accuracy and timeliness.

You should have a High School Diploma or GED and roughly two years of multifamily experience or related customer service roles.

Qualifications

• High School Diploma or GED preferred.
• 2 years related experience in multi‑family management role and/or leasing, sales and/or customer service background; or equivalent combination of education and experience.
• Knowledge of multifamily property management practices and processes: Fair Housing laws and regulations, building and grounds maintenance, resident relations, leasing, rent collection, eviction procedures, accounting principles, property safety, and use of property management software.
• Strong customer service abilities, and verbal / written communication skills.
• Must be a self‑starter with excellent multi‑tasking and organizational skills.
• Must be proficient in MS Office Suite including Word and Excel. Proficient in Entrata software.
• Maintain courteous, helpful demeanor with owners, residents, prospective residents, co‑workers, vendors, etc. Must always demonstrate professionalism.
• Must be authorized to work in the US without company sponsorship.

Responsibilities

• Assist Property Manager in leading, directing staff to ensure highest level of service to residents.
• Collect and post rent payments, process late payments, issue late notices to residents, and initiate the eviction process when needed.
• Assist the Property Manager with financial and operational reporting.
• Generate renewal offers, keep track of all returned offers and draft leases after returned.
• Inspect apartments prior to move‑in to make sure unit is move‑in ready and with the new residents at move‑in. Complete all the necessary paperwork.
• Input daily resident information from walk‑in traffic, move‑ins, move‑outs, and apartment conditions.
• Comply with local ordinances, state, and federal laws, including Fair Housing laws.

Skills

Customer service

Verbal communication

Written communication

Organization

MS Office

Entrata software

Property management experience

Education

High School Diploma or GED

2 years multifamily management or leasing experience

Tools

Entrata software

Job description

Barrett & Stokely, a real estate investment and management firm, seeks an on‑site leasing support professional to assist the Property Manager in delivering top‑tier service to residents. You will input resident data, process rent payments, and handle renewal offers with attention to accuracy and timeliness.

You should have a High School Diploma or GED and roughly two years of multifamily experience or related customer service roles.