Property Operations Lead

CA Mgmt; Memphis (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Bonus potential

Life insurance

Medical insurance

Dental coverage

Vision coverage

401K plan

Paid time off

Birthday off

Job summary

Chamberlin + Associates seeks an Assistant Manager to support daily property operations, ensuring resident satisfaction and fiscal stability. You will assist with leasing, marketing, and lease administration while coordinating with maintenance and staff to uphold safety and cleanliness.

The role emphasizes strong organizational skills, customer service, and the ability to work independently or in a team, with emphasis on the full resident lifecycle.

Qualifications

• Must be detail-oriented, highly organized, and able to interact effectively with prospects, residents, peers, staff, and management.
• Excellent property management skills including leasing, marketing, resident relations/control, and customer service.
• Minimum of 2 years of experience in multi-family.
• Certified Property Manager Certification (CPM) preferred; but not required.
• Strong leadership skills and industry knowledge.
• Excellent interpersonal skills, and a focus on customer service / tenant relations.
• Energetic, enthusiastic, proactive, and self-motivated.
• Experience in creative marketing and outreach strategies.
• Problem-solving mindset and outstanding written and communication skills.
• Proven track record of maximizing the value of real estate.
• Strong organizational skills, attention to detail, and ability to work at both strategic and tactical levels.
• Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.
• Excellent time management skills and ability to meet deadlines consistently.

Responsibilities

• Assist the property manager in day-to-day operations, resident satisfaction, and full lifecycle activities.
• Understand the operations guidelines established within the property management agreement.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers.
• Collect delinquent account balances from previous residents.
• Process evictions, including paperwork, notices, and court hearings.
• Lease apartments as needed.
• Responsible for shopping competitive properties.
• Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items that need repair.
• Processes move-ins, move-outs, and lease renewals.
• Audit all new and current lease agreements and resident files for accuracy.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Assist the property manager with resident relations and problem resolution.
• Assume responsibility for the operations of the property in the absence of the property manager.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• May perform other duties as assigned.

Skills

Detail-oriented

Organization

Leasing

Marketing

Resident relations

Customer service

Leadership

Communication

Time management

Microsoft Office

Tools

Microsoft Office Suite

Job description

Chamberlin + Associates seeks an Assistant Manager to support daily property operations, ensuring resident satisfaction and fiscal stability. You will assist with leasing, marketing, and lease administration while coordinating with maintenance and staff to uphold safety and cleanliness.

The role emphasizes strong organizational skills, customer service, and the ability to work independently or in a team, with emphasis on the full resident lifecycle.