Property Operations Coordinator

College for Social Innovation; Boston (MA); Híbrido; USD 30.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Commuting reimbursements

Telecommunications reimbursement

Vacation/personal days

Descripción de la vacante

College for Social Innovation (CFSI) seeks a Property Operations Coordinator to manage day-to-day facilities and housing between the Allston apartments and the downtown Boston headquarters.

The role covers tenant management, vacancies, move-ins/outs, and coordinating with property managers. Regular evening/weekend work and on-site presence are required; the position is full-time with a hybrid schedule.

Formación

• 1+ years of experience in property operations, facilities management, residential life, hospitality, tenant services, or a related operational role.
• Ability to travel between Allston apartments and downtown Boston office and be available for evening/weekend on-call housing emergencies.
• Highly organized with the ability to manage multiple properties, deadlines, schedules, and requests.
• Strong customer service and conflict-resolution skills; ability to document or elevate issues as needed.
• Demonstrated independence, flexibility, and ability to work in a fast-paced, complex environment.
• Commitment to diversity, belonging, inclusion and equity; experience with diverse teams.
• Alignment with CFSI values: community, collaboration, innovation, wellbeing, equity, growth mindset, transparency.
• Experience with property management, ticketing, or project-management software is a plus.

Responsabilidades

• Respond to facilities and maintenance requests from fellows and subtenants.
• Serve in an on-call rotation for housing emergencies with evening/weekend coverage.
• Coordinate emergency responses with the Associate Director of Student Experience and property teams.
• Liaise with landlords and property managers to keep housing well-maintained.
• Replace or repair apartment furnishings and conduct regular inspections.
• Coordinate utility services and billing for apartments.
• Maintain basic office supplies and organize staff office days.
• Manage space reservation calendar and submit facilities requests with the building manager.
• Advertise and show vacant rooms/apartments to potential subtenants.
• Draft contracts, send invoices, and track rent payments with the Senior Manager of Operations.
• Monitor vacancies and source additional apartments as needed.
• Rent out office event spaces when not in use, including invoicing and setup.
• Oversee move-in/move-out for fellows and subtenants; schedule cleanings and manage keys.
• Maintain housing procedures and records for consistent communication and handoffs.

Conocimientos

Organized

Customer service

Conflict resolution

Independent & flexible

Communication

Diversity & inclusion

Herramientas

Ticketing software

Project management software

Property management software

Descripción del empleo

The Opportunity

The Property Operations Coordinator will support the day-to-day management of CFSI’s

facilities, including the Boston office headquarters and several apartments in Allston that are

used for CFSI Fellows and rented to subtenants. The Coordinator will be responsible for office

management, marketing vacant rooms and apartments, coordinating responses to facilities and

maintenance requests, and supporting safe and organized move-in and move-out processes

for fellows and subtenants. This is an ideal opportunity for someone located near the Allston

neighborhood of Boston who is interested in learning more about facilities management and

residential life.

This position is a hybrid role that requires regular weekly work at the apartments in Allston and

at our office in downtown Boston. This role is a full-time, hourly role and the schedule is likely

to vary depending on facilities needs. Regular evening and weekend shifts are required to meet

the position’s needs. Percentage time allocations for this position are estimates that will vary

throughout the year.

KEY RESPONSIBILITIES

Property, Facilities, and Resident Management, 50%

• Respond to facilities and maintenance requests, concerns, and questions from fellows and subtenants.
• Serve in an on-call rotation for housing emergencies, including designated evening and weekend coverage.
• Coordinate the response process for emergency situations related to CFSI housing with the Associate Director of Student Experience and property management teams.
• Communicate and liaise with landlords and property managers to ensure CFSI housing is well-maintained, furnished, and in good working order.
• Replace or repair apartment furnishings as needed, conducting regular audits and apartment inspections to assess when replacements are needed.
• Work with apartment utility providers to ensure service is delivered, respond to service issues, and coordinate billing.
• Maintain a stock of basic office supplies for CFSI offices and classroom spaces.
• Organize and help facilitate regular office organization days for staff.
• Manage the space reservation calendar for Programs with the Non-Profit Center and submit and follow up on facilities requests with the building's property manager.
  

Subleasing and Tenant Acquisition, 35%

• Advertise and list vacant rooms and apartments on Facebook groups and other sites to generate potential tenant interest.
• Communicate with potential subtenants, answering inquiries and providing leasing details.
• Schedule and conduct property showings for potential subtenants.
• Review subtenant interest forms and work closely with the Senior Manager of Operations to draft contracts, send invoices, and track rent payments for subtenants.
• Monitor and predict apartment and room vacancies so that empty apartments can be rented out.
• Source additional apartments as needed for fellow housing as student numbers grow.
• Rent out office event spaces when not in use by CFSI programs, facilitating the rental process, including invoicing, space setup, and coordination with the renter.

Housing Transitions, 10%

• Oversee, coordinate, and lead move-in and move-out for subtenants and fellows, including the four annual fellow transitions in CFSI housing.
• Schedule cleaning services to reset apartments, distribute and manage keys, and document the condition of apartments before and after each fellow's or subtenant's stay.
• Maintain clear housing procedures and records to support consistent communication, handoffs, and follow-up across fellow and subtenant housing.
  

Other Organizational Support, 5%

• Monitor property financial performance, operating expenses, rental income, and budgeting for facilities costs.
• Participate in other strategic projects as time allows.

QUALIFICATIONS & MINDSET

• You have 1+ years of experience in property operations, facilities management, residential life, hospitality, tenant services, or a related operational role.
• You can travel regularly between CFSI’s Allston apartments and downtown Boston office and are available for designated evening and weekend work, including participation in an on-call rotation for housing emergencies.
• You are highly organized and able to manage multiple properties, deadlines, schedules, and requests at the same time.
• You have strong customer service and conflict-resolution skills and can exercise sound judgment about when to resolve, document, or elevate an issue.
• You have demonstrated the ability to be independent, flexible and work effectively in a fast-paced and complex environment.
• You bring deep commitment to diversity, belonging, inclusion and equity; and experience in working with culturally diverse teammates
• You align with and uphold CFSI’s core values: community, collaboration, innovation, wellbeing, equity, growth mindset, and transparency.
• Experience with property management, ticketing, or project-management software is a plus
  

COMPENSATION & BENEFITS

• Hourly rate range: $22 - $26 per hour
• Health insurance benefits with 80% covered by CFSI and 20% covered by the employee; Dental insurance with 50% covered by CFSI; Vision Plan; Flexible Spending Account;
• Commuting Reimbursements (up to $45/month);
• Telecommunications reimbursement (up to $100/month);
• 21 vacation/personal days, 12+ organizational holiday days per year, office closure the week between Christmas and New Year and on 6 summer Fridays;
• Access to regular and ongoing feedback and professional development opportunities internally and the ability to leverage organizational resources to seek additional development opportunities externally.

About College for Social Innovation

College for Social Innovation (CFSI) brings together colleges and social sector organizations to create fully-credited experiential learning opportunities that are meaningful, accessible, and life-changing. Our college students, referred to as Social Innovation Fellows, build skills, and a professional network that helps to position them to become the next generation of problem solvers for humanity’s tough challenges. Students are placed in a semester-long internship (400 hours) and also take skill-building and reflection classes twice a week as part of a diverse “Semester in the City” cohort.

College for Social Innovation recently completed its 20th semester of its Semester in the City program and its 6th semester of its Semester for Impact program, having grown from a pilot cohort of 14 students in Fall 2016 to 110 students enrolled in 2025-2026. Overall we have enrolled almost 1,000 students from 20 colleges and achieved strong initial results. We are now adding additional college partners and are looking to further build an innovative and unique educational experience that can add value for students and their home colleges while building a bigger, better, and more diverse talent pipeline for the social sector.

In the next two years we plan to launch a new microcollege, South Street College for the Common Good, offering an Associate's Degree and a Bachelor’s Degree option and with initial accreditation provided through a partnership with Lasell University. At the same time, we are looking to maintain and modestly grow the Semester in the City and Semester for Impact programs and help lead an experiential education revolution in higher education. Ultimately, we aim to build a movement to make it common for millions of college students -- representing the full diversity of the nation -- to gain access to careers in the fast-growing social sector.

EQUAL OPPORTUNITY EMPLOYER

CFSI is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, sexual orientation, disability, political affiliation, familial status, pregnancy, genetic information, military status, or any other characteristic protected by federal, state, or local law. Reasonable accommodation will be provided as needed for applications, interviews, and service. National Service Alumni (i.e. Military, AmeriCorps, Peace Corps, etc.) are strongly encouraged to apply.