Development Operations Coordinator

Social Innovation Forum; Boston (MA); Hybrid; USD 63,000 - 69,000; Full time

Job summary

Social Innovation Forum in Boston, MA is seeking a Development Operations Coordinator to keep our fundraising operations, donor data, and stewardship activities organized and efficient. You will manage donor records, support gift processing and acknowledgments, and produce development reports to support fundraising goals.

You will work closely with the Director of Advancement and senior leaders in a small, collaborative team.

Qualifications

• At least 1–3 years of relevant professional experience in development, fundraising operations, advancement, nonprofit administration, database management, or a related field.
• Hands-on experience using Salesforce or another CRM or constituent database, including entering and maintaining records, managing data accuracy, and generating reports or lists.
• Experience coordinating meetings, events, mailings, or donor communications.
• Strong working knowledge of Excel and the ability to organize, review, and work accurately with data.
• Demonstrated ability to manage detailed, deadline-driven work with a high degree of accuracy and follow-through.

Responsibilities

• Manage Salesforce donor and prospect records, ensuring records are accurate and maintained according to data and gift-entry practices.
• Process and acknowledge philanthropic gifts received through checks, electronic transfers, donor-advised funds, online giving platforms, and other sources.
• Ensure gifts are entered accurately and prompt acknowledgements are completed in a timely manner.
• Generate regular development reports and ad hoc reports requested by senior leadership and development counsel.
• Support the Executive Director and other senior leaders with their development activities, including tracking meetings and follow-up items.
• Reconcile development records with monthly financial reports in partnership with the Finance Department.
• Maintain accurate and organized electronic development files.
• Produce donor and prospect lists for mailings, outreach, events, and annual development planning.
• Develop and maintain tracking systems that support fundraising and donor stewardship activities.
• Track deadlines for current and prospective institutional funders and assist with grant proposals and reports.
• Conduct research on prospective institutional and individual donors.
• Provide administrative support to the advancement team, including preparing meeting agendas, taking notes, and tracking follow-up items.

Skills

Donor management

Event coordination

Reporting & analytics

Communication skills

Time management

Team collaboration

Tools

Salesforce

Excel

CRM reporting tools

Job description

DEVELOPMENT OPERATIONS COORDINATOR

Boston, MA | Full-Time Salaried

Salary:$62,500–$69,000 annually

Work Arrangement:Hybrid, Boston, Massachusetts

Reports to:Director of Advancement

About SIF

Social Innovation Forum, (SIF), is a nonprofit organization that advances social change by connecting innovative nonprofit organizations with the resources, networks, and capacity-building support they need to grow their impact. Through our flagship Social Innovator Accelerator program, Alumni and Nonprofit Network, and Funder Learning programs, SIF works to strengthen the nonprofit sector and foster collaboration among leaders, funders, and partners committed to addressing social challenges.

With 250+ social impact organizations in the SIF Network, we are improving lives and building stronger, more equitable communities all across Eastern Massachusetts. Since 2003, Social Innovation Forum has directed more than $69 million in cash and in-kind services to nonprofit organizations in Eastern MA. Please visit SIF’s website for more information about its history, team, values, and impact.

About the Role

As the Development Operations Coordinator, you will play a central role in keeping Social Innovation Forum’s fundraising operations, donor data, stewardship activities, and development systems organized and running effectively.

You will manage SIF’s donor and prospect database, support gift processing and acknowledgements, produce development reports, coordinate donor communications and events, and help the advancement team stay organized and on track toward its fundraising goals.

This position is an integral member of a small, collaborative advancement team and reports directly to the Director of Advancement. You will also work closely with SIF’s Executive Director, other senior leaders, and external development counsel.

We are looking for someone who is organized, detail-oriented, proactive, and interested in SIF’s mission of accelerating social impact in Eastern Massachusetts. SIF’s work environment can be fast-paced, and priorities can shift. Success in this role requires strong independent time management, flexibility, collaboration, and the ability to manage multiple responsibilities with care and accuracy.

What You’ll Do:

Development Operations & Database Management | Approximately 60%

• Manage SIF’s Salesforce donor and prospect database, ensuring records are accurate, current, and maintained according to established data and gift-entry practices.


• Process and acknowledge philanthropic gifts received through checks, electronic transfers, donor-advised funds, online giving platforms, and other sources.


• Ensure gifts are entered accurately and promptly and donor acknowledgements are completed in a timely manner.


• Generate regular development reports and ad hoc reports requested by senior leadership and development counsel.


• Support the Executive Director and other senior leaders with their development activities, including tracking meetings, follow-up activities, and next steps.


• Reconcile development records with monthly financial reports in partnership with the Finance Department.


• Maintain accurate and organized electronic development files.


• Produce donor and prospect lists for mailings, outreach, events, and annual development planning.


• Develop and maintain tracking systems that support SIF’s fundraising and donor stewardship activities.


• Track deadlines for current and prospective institutional funders and assist with grant proposals and reports.


• Conduct research on prospective institutional and individual donors.


• Provide administrative support to the advancement team, including preparing meeting agendas, taking notes, and tracking follow-up items.

Donor Communications & Events | Approximately 30%

• Communicate professionally and effectively with donors, volunteers, partners, and other SIF stakeholders.


• Support the preparation of reports and other materials required by foundation funders.


• Review and refresh donor acknowledgement letters twice annually and as needed.


• Assist with fundraising appeals, mailings, and email campaigns.


• Coordinate the distribution of SIF’s Annual Report, Annual Appeal, and other development communications.


• Assist with the creation and preparation of development collateral, mailings, and email communications.


• Prepare materials and collateral for donor meetings, events, and site visits.


• Coordinate event logistics, including invitations, RSVPs, attendee tracking, communications, room setup, materials, catering, and technology needs.


• Attend and support advancement events and prospective funder site visits, as appropriate.


• Support the planning and execution of major annual events.

Cross-Department Administrative Support | Approximately 10%

• Provide support across SIF departments, on projects including (but not limited to) events, program offerings, and nonprofit communications.

What You’ll Bring

We recognize that candidates bring different combinations of professional, educational, and lived experience. The qualifications below distinguish between the experience and skills needed to perform the core responsibilities of the role and additional experience that would be helpful.

Required Qualifications

• At least 1–3 years of relevant professional experience in development, fundraising operations, advancement, nonprofit administration, database management, or a related field.


• Hands-on experience using Salesforce or another CRM or constituent database, including entering and maintaining records, managing data accuracy, and generating reports or lists.


• Experience coordinating meetings, events, mailings, or donor communications.


• Strong working knowledge of Excel and the ability to organize, review, and work accurately with data.


• Demonstrated ability to manage detailed, deadline-driven work with a high degree of accuracy and follow-through.


• Ability to organize and prioritize multiple projects and responsibilities with limited day-to-day supervision.


• Strong written and verbal communication skills and the ability to interact professionally with donors, volunteers, colleagues, and external partners.


• Ability to exercise sound judgment and maintain confidentiality when working with donor, financial, and other sensitive information.


• Ability to work collaboratively as part of a small team while also taking ownership of assigned responsibilities.

Preferred Qualifications

• Experience working in a nonprofit development, fundraising, advancement, or philanthropic environment.


• Experience with donor gift processing, acknowledgement systems, prospect tracking, and fundraising reporting.


• Familiarity with institutional fundraising, grant tracking, and donor research.

Candidates do not need to meet every preferred qualification to be considered. If you meet the required qualifications and believe your experience would allow you to contribute successfully in this role, we encourage you to apply.

Position Details

Compensation

The salary range for this position is $62,500–$69,000 annually. The final salary will be determined based on relevant experience and qualifications, internal equity, and organizational budget.

Employees may also be eligible for performance-based bonuses based on organizational and individual performance.

Benefits

SIF offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security, including:

• Medical insurance with HMO and PPO plan options


• Dental insurance


• Voluntary vision insurance


• Employer-paid life insurance


• Employer-paid long-term disability insurance


• Flexible Spending Account (FSA) for eligible health care expenses


• Medical, dental, and vision coverage options for eligible domestic partners


• Paid time off andPaid holidays


• Retirement plan with employer match

Additional information about eligibility, coverage, and plan options is provided during the hiring and onboarding process.

Location & Work Schedule

SIF operates in a hybrid working environment. Employees should expect to work from SIF’s Boston office 50% of the time, approximately 2–3 days per week, depending on programming, events, and team needs.

Because SIF hosts events and programs outside of standard business hours, this position requires occasional early-morning and evening availability.

Our Commitment to Equity and Opportunity

Social Innovation Forum is committed to building an inclusive workplace where people with different backgrounds, identities, experiences, and perspectives can contribute and thrive. We particularly encourage applications from people who have been historically underrepresented in the nonprofit and philanthropic sectors.

SIF is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, ancestry, sex, pregnancy or pregnancy-related condition, sexual orientation, gender identity or expression, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable law. Reasonable accommodations are available to qualified applicants during the hiring process.