Property Office Receptionist & Guest Services

Patriot Properties; Waunakee (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits eligibility

Job summary

Patriot Properties is seeking a professional, organized Full-Time Office Associate / Receptionist to support daily office operations and serve as the first contact for residents, prospects, vendors, clients, and guests.

In this role you will handle calls, mail, inquiries, and coordinate with the Leasing Department. A friendly, detail-oriented attitude and ability to manage multiple tasks in a fast-paced environment are essential.

Qualifications

• Excellent customer service and communication skills.
• Professional phone etiquette and the ability to manage multiple tasks.
• Proficiency with computers, email, Google Workspace, and office tech.
• Experience with AppFolio or other property management software preferred.
• Familiarity with Wisconsin landlord-tenant practices preferred.

Responsibilities

• Answer and direct calls professionally; route to the right team.
• Monitor voicemails and follow up promptly.
• Prepare and mail tenant correspondence and notices.
• Greet residents, prospects, vendors, clients, and visitors.
• Respond to inquiries via phone, email, and company software.
• Document tenant communications and update resident profiles.
• Assist residents with move-in/out and lease questions.
• Create maintenance work orders from requests.
• Coordinate with management on work orders and issues.
• Prepare, process, and distribute lease documents and notices.
• Assist with rent processing and receipts.
• Maintain records in company software systems.
• Obtain and review reports when necessary for property management.
• Perform filing, scanning, data entry, scheduling, and admin tasks.
• Maintain office organization and supply inventories.
• Support Leasing Department with admin tasks.
• Serve as a welcoming first contact delivering excellent service.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Tools

Google Workspace

AppFolio (PM software)

Job description

Patriot Properties is seeking a professional, organized Full-Time Office Associate / Receptionist to support daily office operations and serve as the first contact for residents, prospects, vendors, clients, and guests.

In this role you will handle calls, mail, inquiries, and coordinate with the Leasing Department. A friendly, detail-oriented attitude and ability to manage multiple tasks in a fast-paced environment are essential.