Property Manager - South Loop

Mercy Housing Management Group; Chicago (IL); On-site; USD 48,216 - 52,348; Full time

Benefits offered by this job

Early close Fridays (3 paid hours)

Early close before a holiday (3 paid)

Paid Time off between Christmas and NY

Healthcare plans

403b + match

Paid Parental Leave

Life Insurance

Employee Assistance Plan

Pet Insurance options

Job summary

Mercy Housing is seeking a Property Manager to lead on-site operations at the South Loop apartment community in Chicago. You will supervise staff, manage leasing, and ensure resident relations, budget adherence, and rent collection.

This is an on-site role with a commitment to affordable housing and community impact. Responsibilities include delivering excellent customer service, overseeing maintenance priorities, and ensuring compliance with housing laws.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in housing or property management is preferred.
• Strong customer service and communication skills required.

Responsibilities

• Deliver excellent customer service to residents and coordinate with staff.
• Manage rent collections and ensure timely payments.
• Maintain occupancy targets and implement leasing strategies.
• Oversee property operations within approved budgets and seek cost savings.
• Ensure regulatory compliance and documentation for residents.

Skills

Customer service

Financials

Team collaboration

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

IL South Loop
1521 S Wabash
Chicago, IL 60605, USA

IL South Loop
1521 S Wabash
Chicago, IL 60605, USA

Locations

Showing 1 location
IL South Loop
1521 S Wabash
Chicago, IL 60605, USA
IL South Loop
1521 S Wabash
Chicago, IL 60605, USA

• On-site
• Property Operations
• Full-Time
• Requisition #: PROPE004909

Description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking applicable experience in management and customer service.

This position will lead operations at South Loop apartments, a supportive housing community for low-income residents in Chicago.

We encourage candidates with lived experience to apply. This is an on-site position.

PAY: $35-38/hour, dependent on experience.

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Deliver great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Rent collection, ensure timely payments and achievement of collection benchmarks.

Maintain occupancy rates at or above budgeted targets by actively managing leasing strategies.

• Manage property operations within approved budget parameters and identifies opportunities for cost savings.

Regularly reviews and controls property expenses to align with budget goals.

Drive performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.

Monitor and ensure compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.

• Other duties as assigned.

Minimum Qualifications of Position

• High school diploma or equivalent.
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.
• Legally operate a motor vehicle (valid driver's license).

Preferred Qualifications of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge and Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office

This is a brief description summarizing the abilities needed for the position.Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.