Property Manager - South Loop

Mercy Housing; Chicago (IL); On-site; USD 100,289,280 - 108,885,504; Full time

Benefits offered by this job

Early Friday close

Holiday early close

PTO holidays

Healthcare plans

Dental & Vision

PTO 15 days

403b with match

Volunteer time

Parental & caregiver leave

Life insurance

Employee assistance plan

Basic dental

Pet insurance

Job summary

Mercy Housing in Chicago is seeking a Property Manager to lead site staff, oversee building operations, leasing, rent collection, resident relations, and budget management for South Loop apartments. This on-site role requires housing management experience, including HUD/LIHTC knowledge and strong customer service.

The position offers competitive pay and comprehensive benefits. The successful candidate will drive occupancy, ensure regulatory compliance, and foster an inclusive, mission-driven

Qualifications

• High school diploma or equivalent is required.
• Knowledge of local/federal housing laws including Fair Housing.
• Experience being accountable for financials and budgets.

Responsibilities

• Deliver great customer service to residents in partnership with staff.
• Rent collection and achievement of collection benchmarks.
• Maintain occupancy rates by managing leasing strategies.
• Manage operations within budget and identify cost savings.
• Review and control expenses to align with budget goals.
• Drive performance to meet budgeted NOI targets.
• Monitor regulatory compliance and documentation.
• Other duties as assigned.

Skills

Financial accountability

Customer service

Communication

Budgeting

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Build a career that builds communities. At Mercy Housing, your work creates homes, hope, and opportunity. Join a mission-driven team where mercy, justice, and respect guide everything we do—from empowering residents to supporting your personal and professional growth. Together, we’re transforming lives through affordable housing and inclusive communities.

The Property Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing, compliance and guidance on maintenance priorities. We are looking applicable experience in management and customer service.

This position will lead operations at South Loop apartments, a supportive housing community for low-income residents in Chicago.

We encourage candidates with lived experience to apply. This is an on-site position.

PAY

$35-38/hour, dependent on experience.

Benefits

• Early close Fridays (3 paid hours each Friday)
• Early close prior to a holiday (3 paid hours)
• Paid Time off between Christmas and New Year's Holiday
• Several Healthcare plans to choose from, dental (includes adult and child orthodontia) and vision
• 15 days of earned PTO your first year, 12 company holidays + 2 floating holidays.
• 403b + match
• Paid Volunteer Time
• Paid Parental Leave and Care Giver Leave
• Paid Life Insurance
• Free Employee Assistance Plan
• Free Basic Dental
• Pet Insurance options

Duties

• Deliver great customer service to residents in partnership with Assistant Property Manager, Maintenance, and Resident Services staff.
• Rent collection, ensure timely payments and achievement of collection benchmarks.
• Maintain occupancy rates at or above budgeted targets by actively managing leasing strategies.
• Manage property operations within approved budget parameters and identifies opportunities for cost savings.
• Regularly reviews and controls property expenses to align with budget goals.
• Drive performance to meet or exceed Controllable Net Operating Income (CNOI) objectives.
• Monitor and ensure compliance with regulatory requirements, including resident files, annual and interim recertifications, and all necessary documentation.
• Other duties as assigned.

Minimum Qualifications Of Position

• High school diploma or equivalent.
• Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord and Tenant laws.
• Experience being accountable for financials.
• Previous housing or property management experience including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bond properties.
• Legally operate a motor vehicle (valid driver's license).

Preferred Qualifications Of Position

• Professional certification in property or affordable housing management.
• Minimum two (2) years of administrative, accounting, customer service, and/or supervisory experience.

Knowledge And Skills

• Comprehend and communicate in the English language both orally and in writing.
• Legally operate a motor vehicle (valid driver's license).
• Proficient with Microsoft Office.

This is a brief description summarizing the abilities needed for the position.Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.