Property Manager (Residential)

CIM Group; Washington (District of Columbia); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company in real estate and infrastructure is seeking a Residential Property Manager in Washington, DC. This role involves overseeing daily operations, managing budgets, and ensuring high levels of resident satisfaction. Ideal candidates will have a Bachelor's degree and significant property management experience. The company values diversity and offers a competitive salary and benefits.

Qualifications

• At least five years of residential property management experience.
• Knowledge of accounting and accrual practices.

Responsibilities

• Oversee daily operations and ensure resident satisfaction.
• Manage budget, rent collection, and financial reporting.
• Lead and develop the on-site team.

Skills

Communication Skills

Problem-solving

Organizational Skills

Education

Bachelor’s Degree

Tools

MS Office Suite

Yardi

Job description

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Join to apply for the Property Manager (Residential) role at CIM Group

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Residential Property Manager is responsible for the day-to-day management and operations of the property. Responsibilities include, but are not limited to, leading the on-site team, oversight of daily activities, residential satisfaction and high level of customer service, achieving budgeted financial goals, complete company required reporting and maintaining a best-in-class appearance of the property. This position will set goals to integrate leasing, property management, building maintenance, and resident retention activities that positively impact the overall success of the property. Annually draft a budget and business plan for review and approval. Additionally, they will manage to the property’s approved budget with an emphasis on timely rent collection, meeting monthly leasing goals, resident retention, expense and revenue management, and vendor supervision.

ABOUT CIM GROUP:

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE:

The Residential Property Manager is responsible for the day-to-day management and operations of the property. Responsibilities include, but are not limited to, leading the on-site team, oversight of daily activities, residential satisfaction and high level of customer service, achieving budgeted financial goals, complete company required reporting and maintaining a best-in-class appearance of the property. This position will set goals to integrate leasing, property management, building maintenance, and resident retention activities that positively impact the overall success of the property. Annually draft a budget and business plan for review and approval. Additionally, they will manage to the property’s approved budget with an emphasis on timely rent collection, meeting monthly leasing goals, resident retention, expense and revenue management, and vendor supervision.

ESSENTIAL FUNCTIONS:

• Leasing
• Confirm building amenity pricing is accurate by shopping property’s defined competition and using mystery shoppers and/or other market research firms
• Approve rents and concessions on available apartment homes based on market conditions, availability, and leasing strategy for the property
• Work closely with resident services and leasing teams to ensure all renewals and new leases meet or exceed approved pricing strategy
• Ensure marketing plans are achieving desired results and align with revenue and leasing goals. Follow property software reporting and make recommendations as needed to maintain targeted prospects, tours, and leased units
• Ensure all residential leases are executed in accordance with CIM’s Standard Operating Procedures (SOP). Review ongoing and monthly to validate the accuracy of the rent roll, occupancy status, lease charges, lessee’s match actual resident’s name, and term
• Ensure lease terms are correct before all residential leases are executed by residents and accept no resident’s changes to the CIM Group lease form without prior approval. All supporting Addendums must also be executed by residents as per lease form
• Create and approve social media content for property’s on-site events and local neighborhood news and respond to questions/comments on social channels

• FINANCIAL
• Track rent collection to ensure timely payments and avoid excessive delinquency, keeping balances within 30 days unless pending eviction
• Create and deliver annual budgets and monthly variance reports. Work with the team to meet leasing, expense, and NOI goals
• Report monthly on financial performance and explain variances

• MANAGEMENT OPERATIONS
• Ensure building systems (elevators, boilers, cooling systems) are maintained under preventive maintenance agreements
• Stay informed about market developments and build relationships with local businesses for market insights
• Collaborate with Maintenance Supervisor on preventive maintenance calendar
• Monitor and control expenditures per budget and SOPs, recommend efficiencies and capital projects
• Inspect property regularly for appearance, lighting, cleanliness, and maintenance
• Delegate tasks for repairs, leasing, and maintenance in Yardi
• Establish procedures for emergencies, evictions, energy management, and resident issues
• Comply with rent control, Fair Housing, and legal requirements
• Coordinate legal matters with counsel
• Maintain organized digital files and ensure staff adequacy
• Lead and develop onsite team, providing training, coaching, and performance reviews
• Provide market rent and expense analysis for new developments or acquisitions
• Bid, award, and manage service contracts and capital projects

NON-ESSENTIAL FUNCTIONS:

• Exhibit professionalism in interactions with visitors, residents, vendors, and staff
• Meet organizational expectations for punctuality and detail orientation

SUPERVISORY RESPONSIBILITIES:

• Supervise on-site staff including administrative, maintenance, leasing, security, and vendors
• Organize employee development, training, and performance evaluations
• Coordinate leasing coverage and other responsibilities as assigned

EDUCATION/EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree or equivalent experience
• Knowledge of accounting, accrual practices, and bad debt reserves
• At least five years of residential property management experience
• Valid driver’s license

KNOWLEDGE, SKILLS, AND ABILITIES:

• Communication Skills
• Ability to interpret manuals, SOPs, and legal documents
• Effective written and verbal communication with residents, vendors, and team
• Ability to analyze lease agreements, financial reports, legal documents
• Respond effectively to inquiries and complaints
• Strong organizational and multitasking skills
• Problem-solving and team management abilities

• Mathematical Skills
• Proficiency in basic math, ratios, percentages, and financial variance calculations

• Reasoning Skills
• Applying common sense, solving practical problems, data analysis

• Technical Skills
• MS Office Suite, familiarity with Nexus Payables, Yardi or similar software

PERFORMANCE METRICS:

• Property performance based on budgets, leasing, cost controls, and NOI
• Team performance and resident satisfaction surveys

At CIM, we offer a competitive salary range of $80,000 - $100,000 in Washington, DC, along with comprehensive benefits and opportunities for professional growth. We value diversity and inclusion, fostering an environment where all employees can contribute and thrive. We are an equal opportunity employer committed to nondiscrimination and respecting all backgrounds.