Property Manager- Reserve at Sawmill

WPM Real Estate Management; Milford (DE); On-site; USD 63,000 - 77,000; Full time

Job summary

WPM Real Estate Management is seeking an experienced Property Manager for a garden-style apartment and townhome community in Milford, DE. You will lead a team in day-to-day operations, oversee leasing, maintenance, and financial performance, and partner with RPM and ownership to meet goals.

The role requires a track record in residential property management, strong customer service, and the ability to coach staff.

Qualifications

• Demonstrated knowledge of residential property management through successful track record.
• Proficiency with Microsoft Office Suite and property management software.
• Experience coaching direct reports and achieving business goals.
• Delaware JP Court experience and Form 50 holder.
• Valid driver’s license and access to a vehicle.

Responsibilities

• Supervise leasing processes and ensure documentation compliance with procedures.
• Review renewals and implement retention strategies to optimize occupancy.
• Conduct routine property inspections and address deficiencies within budget.
• Manage community budgets and monitor expenditures and variances.
• Market the community to maintain curb appeal and reduce vacancies.
• Oversee maintenance and ensure timely unit turns and resident requests are resolved.
• Hire, train, and develop staff; enforce company policies and standards.
• Prepare activity reports and keep investors informed on operations and finances.
• Foster strong relationships with residents, staff, and stakeholders.

Skills

Residential property management

Customer service

Performance objectives

Staff coaching

Microsoft Office Suite

Property management accounting

Delaware JP Court experience

Delaware Form 50 Holder

Driver's license & vehicle

Education

High school diploma or equivalent

Tools

Property management software

Job description

WPM is seeking a customer-driven, forward-thinking, self-motivated and experienced Property Manager for our garden-style apartment and townhome community, Reserve at Sawmill, located in Milford, DE. The Property Manager will act as the heart of this community, responsible for leading a team of associates in the efficient operation of this residential community.

***The starting salary for this position is $70,000***

You will partner closely with your RPM and property ownership to ensure all operation and financial goals are being met. If you are a person who has residential property management expertise, a passion for maintaining a great establishment, and are devoted to your employees and residents, then this position is the right fit for you.

Essential Functions:

• Supervises leasing processes for the community, ensuring that all documentation is executed and maintained according to procedures. Reviews rent decisions. Ensures that leasing staff comply with Fair Housing laws.
• Reviews renewals, creates retention strategies and executes plans to optimize occupancy. Initiates eviction proceedings by providing necessary documentation to Property Accountants.
• Conducts regular and routine property inspections, recording deficiencies and taking necessary remedial action within budget constraints.
• Manages the community budgets for prospective years. Manages property against budget throughout the year and accounts for variances.
• Markets the community, ensuring optimum curb appeal. Evaluates the competition and develops plans to reduce vacancies.
• Manages retention of community financial documents, including payroll records. Approves expenditures and invoice payment and processes in a timely manner.
• Oversees community maintenance functions, working closely with community maintenance staff, to ensure quality unit turns and prompt resolution of resident maintenance requests of complaints.
• Maintains excellent relationships through responsive communication with residents to optimize their confidence in the community as a clean, safe and well-maintained community. Maintains professional relationships with associates, applicants, visitors and representatives of other companies.
• Performs standard supervisory functions including hiring staff, assigning work, and training, providing feedback, disciplining staff, developing staff, and terminating staff.
• Models Company core values for staff and residents. Enforces Company policies.
• Schedules direct reports to ensure coverage for routine maintenance, routine coverage and emergency response.
• Prepares activity reports and management reporting to ensure that investors/owners are fully briefed on community operation and financial measures.
• Performs other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Demonstrated knowledge of residential property management through successful track record
• Demonstrated record of providing outstanding customer service
• Ability to set clear performance objectives and support staff in achieving business goals
• Demonstrated record of coaching direct reports and helping to develop them towards achieving career goals
• Proficiency with Microsoft Office Suite
• Knowledge of property management accounting software and/or demonstrated proficiency to learn new software applications
• Delaware JP Court experience
• Delaware Form 50 Holder
• Valid driver’s license and vehicle required

Education and Experience:

• High school diploma or equivalent
• 5 years’ experience in residential property management preferred
• 2 years’ experience in a Property Manager or Community Manager role preferred