Property Manager – Multi-Family Ops & Tenant Experience

Cresten Capital Holdings; Sioux Falls (SD); On-site; USD 50,000 - 70,000; Full time

Job summary

A property management firm in Sioux Falls, SD is seeking an experienced Property Manager to oversee daily operations of multi-family residential complexes. The ideal candidate will achieve occupancy goals, manage inquiries, and ensure excellent customer service for residents. Candidates should have a high school diploma and at least three years of property management experience, demonstrating strong organizational and decision-making skills. The role also involves supervising maintenance activities and analyzing property performance metrics.

Qualifications

• Exceptional detail orientation and office skills are required.
• Excellent organization and interpersonal communication skills.
• Must prioritize and multi-task effectively.

Responsibilities

• Oversee daily operations of multi-family residential complexes.
• Achieve occupancy goals and handle vacancies.
• Respond to inquiries and schedule property showings.
• Manage the property management system.
• Provide excellent customer service to residents.

Skills

Detail-oriented

Organization

Communication

Interpersonal skills

Supervisory skills

Decision-making

Education

High School Diploma

Three years of Property Management or General Management experience

Tools

Yardi property management system

Microsoft Office Products

Job description

Join Our Team at Cresten Properties in Sioux Falls, SD!

Job Summary

As a Property Manager with Cresten Properties, you will be responsible for overseeing the daily operations of multi-family residential complexes. Included in the day-to-day operations is providing exemplary living experience and the highest possible quality of service at a superior value for our residents.

Duties/Responsibilities

• Achieve occupancy goals through strategic advertising, property tours, and timely filling of vacancies.
• Respond to inquiries via phones, internet and walk-ins form prospective residents
• Schedule and conduct property showings with prospective residents
• Determine the eligibility of prospective residents according to company policy
• Manage and maintain the property management system
• Communicate effectively with vendors/contractors in a timely manner
• Maintain accurate records, compiling reports and documentation
• Provide excellent customer service and resident relations
• Ability to follow company safety requirements and maintain a secure premises of the property while providing solutions where applicable.
• Supervise maintenance activities in conjunction with the Maintenance Supervisor
• Conduct routine inspections of the property, including common areas, grounds, and amenities
• Ensure work orders are completed in a timely manner
• Conduct market surveys, staying competitive with competition
• Operate within non-discriminatory and Fair Housing laws
• Assist in property budgets
• Collect rents from current residents and assist in collections of delinquent accounts
• Monitor property performance metrics, such as occupancy rates, rent collections rates, and expense ratios
• Implement strategies to improve property performance, including cost-saving measures and increasing tenant retention
• Maintain and exceed personal KPI metrics, such as lead generation, lead-to-showing conversions, lease conversions, response times to tenant inquiries, and maintenance issue resolution times and other metrics as determined by Supervisor
• Analyze property data to identify trends and areas for improvement
• Other duties as required/assigned
  
  

Required Skills/Abilities

• Detail-oriented with exceptional office skills
• Excellent organization, communication, and interpersonal skills
• Must have the ability to prioritize and multi-task
• Operating standard office equipment, including job-related computer hardware and software applications, including Microsoft Office Products.
• Strong supervisory and decision-making skills with the ability to exercise sound judgment and discretion
• Ability to analyze data, recommend solutions, and implement policies effectively
  
  

Education And Experience

• Three years of Property Management, General Management or equivalent experience preferred
• Familiar with Fair Housing Laws preferred
• Knowledge of Yardi property management system preferred
• High School Diploma required
  
  

Work Environment

• Work is performed in a small office setting as well as various apartment units.
  
  

Travel Requirements

• Within Sioux Falls Metro area on a daily/weekly/monthly basis.
  
  

Physical Requirements

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, see, reach, stoop, kneel.
  
  

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