Area Manager

Cresten Property Management; Sioux Falls (SD); Vor Ort; USD 85.000 - 110.000; Vollzeit

Zusammenfassung

Cresten Property Management is seeking an Area Manager to oversee a portfolio of roughly four multifamily communities in the Sioux Falls market. You will lead on-site Property Managers, drive occupancy, revenue, and resident satisfaction, and balance strategic oversight with hands-on day-to-day operations.

This hands-on leadership role requires visiting properties, coaching teams, managing budgets, and coordinating leasing, marketing, and maintenance to achieve top market performance.

Qualifikationen

• 3–5+ years of multifamily property management experience.
• Proven track record of improving occupancy and financial performance.
• Strong understanding of leasing, marketing, and operations.
• Experience managing teams and developing Property Managers.
• Familiarity with property management software (Yardi, AppFolio).
• Ability to travel locally between properties in the Sioux Falls area.

Aufgaben

• Drive performance focusing on occupancy, NOI growth, and expense control.
• Monitor leasing and operational KPIs such as occupancy and conversions.
• Supervise, coach, and develop Property Managers and site teams.
• Ensure properties meet market standards for cleanliness and presentation.
• Oversee budgets, forecasts, and financial performance.
• Lead leasing efforts and stabilize underperforming assets.

Kenntnisse

Leadership

Organizational skills

Decision making

Analytics

Tools

Yardi

AppFolio

MS Office

Jobbeschreibung

Description

JOB SUMMARY:

The Area Manager is responsible for the full operational, financial, and leasing performance of a portfolio of approximately four multifamily communities in the Sioux Falls market. This role provides direct leadership to on-site Property Managers and ensures each asset consistently meets or exceeds occupancy, revenue, and resident satisfaction targets.

This is a hands‑on leadership role requiring both strategic oversight and active involvement in day‑to‑day operations. The Area Manager must be comfortable stepping on‑site to stabilize performance, support leasing efforts, and lead teams through execution of company standards.

DUTIES/RESPONSIBILITIES:

• Drive performance across all assigned assets with a focus on occupancy, NOI growth, and expense control
• Monitor and manage key leasing and operational KPIs, including:

• Current and future occupancy
• Prospect‑to‑tour conversion

• Tour‑to‑application conversion

• Application‑to‑move‑in ratios

• Lead source effectiveness and cost per lease

• Identify underperformance quickly and implement clear, measurable action plans
• Ensure each property is competitive within its Sioux Falls submarket (Class A/B positioning, pricing, concessions, and product differentiation)
• Maintain strong understanding of local market trends, supply pipeline, and competitor activity
• Directly supervise, coach, and develop Property Managers and site teams
• Set clear expectations and hold teams accountable to leasing, financial, and operational goals
• Conduct regular property walks, and audits
• Train teams on:

• Leasing fundamentals and closing techniques
• Lead management and follow-up discipline
• Customer experience and retention strategies

• Build a culture of accountability, urgency, and ownership across the portfolio
• Actively support leasing efforts to improve conversion and reduce vacancy loss
• Partner with Property Managers on:

• Pricing strategy (in alignment with executive leadership)
• Concessions and lease trade‑out strategies (in alignment with executive leadership)
• Unit readiness and curb appeal standards

• Evaluate and optimize marketing channels including:

• Digital and social campaigns

• Ensure consistent and effective lead response and follow‑up processes
• Assist in closing leases and training staff during periods of low performance
• Provide hands‑on operational support during:

• Staffing gaps
• New lease‑ups or transitions
• Performance challenges

• Step into on‑site leadership when necessary to stabilize operations
• Ensure consistent execution of company policies, SOPs, and brand standards
• Partner with maintenance leadership to ensure timely turns, work orders, and asset upkeep
• Oversee property budgets, forecasts, and financial performance
• Review monthly financials and variance reports with Property Managers
• Drive accountability for:

• Payroll control
• Vendor expenses
• Turn costs and delinquency

• Partner with leadership on annual budgeting, capital planning, and asset strategy
• Ensure financial decisions align with ownership goals and market conditions
• Maintain strong curb appeal and overall asset condition across all communities
• Ensure properties meet or exceed market standards for cleanliness, safety, and presentation
• Drive resident retention through:

• Renewal strategy execution
• Resident engagement initiatives
• Service response standards

• Monitor online reputation and ensure timely, professional responses to reviews
• Portfolio occupancy consistently at or above target
• Improved leasing conversion metrics across all properties
• Strong, stable, and accountable on‑site teams
• Controlled expenses with positive impact on NOI
• High resident satisfaction and retention rates
• Properties recognized as top‑performing assets within the Sioux Falls market
• Demonstrated culture of urgency, accountability, and operational excellence
• Other duties and tasks as assigned.

Requirements

Required Skills / Abilities:

Demonstrating initiative, strong supervisory and organizational skills, judgment, and discretion in making independent decisions.

• Using initiative and independent judgment within general policy guidelines and defining problem areas, analyzing data, preparing formal recommendations and carrying out solutions.
• Recognizing and reporting safety problems and make recommendations for solutions.
• Operating standard office equipment, including job‑related computer hardware and software applications, including Microsoft Office Products.

EDUCATION AND EXPERIENCE:

• 3–5+ years of multifamily property management experience (multi‑site preferred)
• Proven track record of improving occupancy and financial performance
• Strong understanding of leasing, marketing, and property operations
• Experience managing teams and developing Property Managers
• Familiarity with property management software (e.g., Yardi, AppFolio)
• Ability to travel locally between properties in the Sioux Falls area

WORK ENVIRONMENT:

• Work is performed in a small office setting as well as various properties (indoor and outdoor areas) and construction sites.

TRAVEL REQUIREMENTS:

• Within Sioux Falls and regional areas on a daily/weekly/monthly basis.

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel.