Property Manager I

Volunteers-of-Americ; Albuquerque (NM); On-site; USD 52,000 - 70,000; Full time

Job summary

Volunteers of America in Albuquerque manages daily operations for a housing property, supervising staff, budgeting, and coordinating with residents and agencies. The role emphasizes open communication, teamwork, and alignment with VOA's mission, including mandatory attendance at national and regional housing trainings.

You will oversee office operations, marketing, and lease processes, while ensuring compliance with Fair Housing guidelines and local regulations.

Qualifications

• High school diploma or equivalent; plus one year property management experience.
• Valid Texas driver's license; clean MVR.
• Professional certification preferred (CMH, ARM, CAM, RAM).
• Ability to manage budgets and rental office operations.

Responsibilities

• Hire, train, supervise, evaluate, and discipline staff.
• Manage property office staff; oversee bookkeeping, marketing, and lease prep.
• Supervise the Social Service Coordinator and related functions.
• Assist in budget preparation and ensure expenditures stay within budget.
• Market property in accordance with Fair Housing and guidelines.
• Submit required reports to management or government agencies.
• Maintain office files and financial records; ensure accurate deposits.
• Inspect property daily and coordinate repairs as needed.
• Respond to resident requests and complaints promptly.
• Attend required meetings and trainings; VIP attendance at VOA conferences.
• Maintain integrity and uphold organizational values; flexible schedule.

Skills

PC proficiency

Organizational skills

Written communication

Public speaking

Interpersonal skills

Stress management

Independent work

Analytical ability

Tools

Microsoft Word

Excel

Access

PowerPoint

Job description

Job Summary: Responsible for the daily operations of one assigned property, including supervision of staff, building maintenance, all administrative duties for both internal and external agencies, and maintaining positive relationships with the residents of the property.Essential Duties and Responsibilities include the following. Other duties may be assigned.Hires, trains, supervises, evaluates, and disciplines all staff.Manages the property office staff and/or functions, ensuring that all bookkeeping, marketing, and lease preparations are performed as required.Supervises social service coordinator and function.Assists in budget preparation for the property.Markets the property in accordance with Fair Housing and the management agent's guidelines.Submits reports as required by the management agent or mandated by the federal, state or local government.Maintains office files for all business and financial records, as well as properly crediting the computer and properly depositing all monies received.Inspects property daily to ensure building and grounds are properly maintained and take or suggest any actions needed for repair.Responds to all resident requests and complaints.Promotes an organizational culture that fosters passion for the mission, cooperation, open and frequent communication, teamwork, and is in alignment with the organizational vision.Attends all required meetings and trainings.Mandatory attendance annually at each Volunteers of America National Conference for required housing training and regional training as required.Requires regular attendance and punctuality during the scheduled shift to perform the above essential functions.Performs other duties and special assignments as directed.Financial ManagementAccountable to manage to budget during each fiscal year.Reviews and approves expenditures within budgetary guidelines.Within the scope of responsibility, adheres to budget guidelines, including expenditures, billing for services, P-Card documentation, etc.Staff ManagementSupervises, supports, motivates, and empowers the members of his/her team.Ensures that all departmental human resources responsibilities are met: interviewing, hiring, firing, staff training, assigning and directing work, rewarding and disciplining staff, conducting evaluations and performance management, addressing complaints and resolving problems, career development, succession planning, equal employment opportunity, and health and safety issues for all staff operating each of the distinct programs.Builds cross functionality among service team members and other departments.SUPERVISORY RESPONSIBILITIESSupervises all on-site employees of the property. The Community Administrator is responsible for the overall direction, coordination, and evaluation of these employees as it relates to their assigned functions. Incumbent will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.The supervision of the on-site Social Service Coordinator and related social service function is the primary responsibility of the Community Administrator. Quality assurance of the social service coordination function is provided by the Vice President of Housing and the Regional Housing Managers. Should any disagreement arise between the Community Administrator and Social Service Coordinator over a resident treatment or service issue, then the VP and Regional Housing Manager will mediate the dispute.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, some risk of contact with blood borne pathogens, and outside weather conditions. The noise level in the work environment is usually moderate.OTHERTime commitment:40+ hours per weekMandatory attendance annually at each Volunteers of America National Conference for required housing training.Must be willing to work some evenings and weekends (flexible work scheduling to meet needs of organization/clients)Some travel may be required both in and out of stateCriminal and educational background checkMust use personal (non-agency) vehicle for transportationIf driving frequently for VOA-TX business:MVR background check (good driving record)Valid Texas driver’s licenseProof of InsuranceQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily and must successfully complete any required training and acquire any required certifications within prescribed timeframes. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.COMPENTENCIES (Knowledge/Skills/Abilities)Skill in the use of a personal computer and software applications (e.g. Microsoft, Word, Excel, Access, PowerPoint, etc.).Knowledge and skill with basic computer functions.Strong organizational skills and the ability to maintain detailed records.Ability to communicate effectively both written and verbally.Must possess ability to communicate effectively and maintain good relations with residents and employees.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.Ability to work effectively under stressful conditions.Ability to work independently with little supervision.Ability to exercise initiative and sound judgment and to react with discretion under varying conditions.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.Ability to define problems, collect data, establish facts and draw valid conclusions.Displays passion and optimism; inspires respect and trust, and treats people with respect. • Ability to interact with staff members and community contacts • Demonstrates ability to work with multi-disciplinary team.Flexibility of scheduling work hours to meet the needs of the program.Demonstrates high degree of integrity and ethical standards.Upholds organizational values.EDUCATION and/or EXPERIENCE:High School diploma or equivalent plus one year property management experience. May be required to live on site. Incumbent must demonstrate a knowledge of regulations, acts, guidelines, etc., pertaining to conventional and affordable properties.CERTIFICATES, LICENSES, REGISTRATIONSValid Texas driver’s license, clear MVR and ability to be insuredProfessional certification preferred (CMH, ARM, CAM, RAM).PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk and hear. The employee frequently is required to walk and sit. The employee is occasionally required to stand; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 40 pounds and be able to physically inspect the buildings unassisted under his/her direction. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.