Property Manager - Houston, TX

Paycom - ATS; Austin (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Paid sick leave

Paid holidays

Employee apartment discounts

Professional development opportunities

Job summary

Arbor Property Management is seeking a Property Manager for the Houston area who will lead the property operations and maximize occupancy, revenue, and resident satisfaction. You will direct leasing, maintenance, financial management, compliance, and team development while protecting the owner's investment.

The role emphasizes strong leadership, budget oversight, and exceptional customer service. You will collaborate with leasing and maintenance teams to deliver an outstanding resident

Qualifications

• High school diploma or GED required; bachelor's degree in Business/Management/Real Estate or related field preferred.
• Minimum two years of multifamily property management experience preferred.
• Strong leadership, financial management, customer service, communication, and conflict resolution skills; knowledge of Fair Housing and multifamily operations.

Responsibilities

• Lead leasing, maintenance, financial management, resident relations, compliance, and team development.
• Monitor occupancy, revenue, expenses, and budget execution.
• Ensure Fair Housing compliance and accurate recordkeeping.
• Develop and mentor property team and drive resident satisfaction.

Skills

Leadership

Financial management

Customer service

Communication

Conflict resolution

Fair Housing knowledge

Education

High school diploma or GED

Bachelor's degree in Business/Management/Real Estate (preferred)

Tools

Microsoft Office

AppFolio (property management software)

Job description

Arbor Property ManagementJob DescriptionPosition Title: Property ManagerDepartment: Operations / Property ManagementReports To: Regional SupervisorEmployment Status: Full-TimeLocation: Houston, TexasPosition SummaryThe Property Manager serves as the business leader of the community and is responsible for the overall operational, financial, and physical performance of the property. This position provides leadership for all property operations by directing leasing, maintenance, financial management, resident relations, compliance, and team development while protecting the owner's investment and delivering an exceptional resident experience. The Property Manager is accountable for achieving occupancy, revenue, expense management, resident satisfaction, employee development, regulatory compliance, and the overall success of the community.Essential Duties & ResponsibilitiesLeadership & Team DevelopmentLead, coach, mentor, and develop the property team while fostering a culture of accountability, professionalism, and exceptional customer service.Establish clear performance expectations, conduct coaching and performance discussions, and support employee development.Promote teamwork, collaboration, and continuous improvement across all departments.Support recruiting, onboarding, scheduling, and succession planning.Financial ManagementDevelop, manage, and monitor the operating budget while supporting the owner's financial objectives.Review financial reports, monitor variances, control expenses, and implement corrective action when necessary.Oversee rent collections, delinquency management, bad debt reduction, and revenue optimization.Approve purchases and ensure company purchasing policies are followed.Occupancy, Leasing & Revenue ManagementDevelop and execute leasing and marketing strategies that support occupancy and revenue goals.Monitor traffic, leasing conversion, renewals, concessions, pricing, and market trends.Review applications, leases, renewals, and resident notices to ensure compliance with Fair Housing and company standards.Partner with the leasing team to maximize resident retention and lease renewals.Resident ExperienceEstablish a resident-first culture focused on exceptional customer service.Resolve escalated resident concerns promptly and professionally.Monitor resident satisfaction, online reputation, and retention trends while implementing improvement initiatives.Property Operations & Asset PreservationProtect the owner's investment by maintaining the physical asset to Arbor quality standards.Conduct routine property inspections and ensure timely completion of maintenance, make-ready, and capital improvement projects.Coordinate vendors, monitor contract performance, and ensure operational efficiency.Maintain exceptional curb appeal, safety, and overall property presentation.Compliance & Risk ManagementEnsure compliance with Fair Housing, OSHA, EPA, company policies, and all applicable federal, state, and local regulations.Support audits, inspections, risk management initiatives, and accurate recordkeeping.Maintain confidentiality of company, resident, and employee information.Strategic Planning & Continuous ImprovementAnalyze operational and financial trends to identify opportunities for improvement.Develop action plans that improve occupancy, resident satisfaction, operational efficiency, and profitability.Partner with the Regional Supervisor to achieve company initiatives and long-term property objectives.Key Business OutcomesAchieve occupancy, leasing, and renewal goals.Manage expenses within approved budgets while maximizing net operating income.Deliver exceptional resident satisfaction and retention.Develop a high-performing, engaged property team.Protect and enhance the owner's physical asset.Maintain regulatory compliance and operational excellence.Decision-Making AuthorityDaily operational priorities and staffing assignments.Resident service recovery and conflict resolution.Vendor coordination and purchasing within approved authority.Leasing and marketing initiatives.Emergency response and operational decisions.Recommendations regarding budgets, capital improvements, and business performance.Performance Expectations & Success FactorsFinancial PerformanceManages the property to achieve budgeted financial objectives.LeadershipBuilds an accountable, engaged, and high-performing team.Occupancy & RevenueDrives occupancy, leasing performance, and resident retention.Resident ExperienceCreates an exceptional resident experience through proactive leadership.Asset ProtectionProtects the owner's investment through strong operational oversight.Communication & AccountabilityCommunicates effectively, exercises sound judgment, and takes ownership of results.QualificationsEducationHigh school diploma or GED required. Bachelor's degree in Business, Management, Real Estate, or related field preferred.ExperienceMinimum two years of multifamily property management experience preferred.Experience with conventional, affordable housing, LIHTC, or bond-financed communities may be required based on the assigned property.Knowledge, Skills & AbilitiesStrong leadership, financial management, customer service, communication, and conflict resolution skills.Knowledge of Fair Housing and multifamily operations.Proficiency with Microsoft Office and property management software; AppFolio experience preferred.Physical Requirements & Work EnvironmentFrequently walk the community, climb stairs, and inspect apartments and common areas.Operate office equipment and computer systems.Occasional outdoor work in varying weather conditions.Arbor Core ExpectationsConduct yourself with honesty, integrity, and professionalism.Deliver exceptional service to residents, clients, vendors, and coworkers.Take ownership of responsibilities and be accountable for results.Maintain confidentiality of company, resident, and employee information.Comply with company policies, Fair Housing requirements, and all applicable laws.Support company initiatives and continuous operational improvement.BenefitsEligible full-time employees receive medical insurance, paid vacation, paid sick leave, paid holidays, employee apartment discounts (where applicable), and professional development opportunities in accordance with company policy.Employment RequirementsEmployment is contingent upon successful completion of a criminal background check, drug screening, and all other applicable pre-employment requirements.DisclaimerThis job description is intended to describe the general nature and level of work performed and is not intended to be an exhaustive list of duties or responsibilities. Arbor Property Management reserves the right to modify or assign responsibilities as business needs require. Arbor Property Management is an Equal Opportunity Employer.