Property Manager (High Rise)

Home Encounter HECM, LLC; Miami (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Home Encounter HECM, LLC is seeking a licensed Community Association Manager in Florida to supervise on-site teams, oversee maintenance, and ensure governance compliance for multiple associations. You will manage contracts, prepare financial and operational reports, and lead board meetings as needed.

The role emphasizes strong stakeholder relations with boards, owners, and vendors, along with budgeting oversight and stringent documentation within established HOA policies.

Qualifications

• High School Diploma required; CAM license per Florida Statutes 468 required for consideration.
• Two+ years of licensed Community Association Manager experience preferred.
• Proven experience in community/property management and governance.
• Strong organizational and leadership abilities; multitasking capable.
• Excellent communication and interpersonal skills with stakeholders.
• Proficiency in budgeting, fiscal management, and reporting.
• Advanced knowledge of HOA regulations, compliance issues, and governance.

Responsibilities

• Supervise on-site team members and set clear maintenance/management specs.
• Maintain top service standards through oversight and follow-up.
• Foster relationships with Board, owners, and vendors for operations.
• Stay current with state statutes and client community documents.
• Monitor, evaluate, and negotiate contracts with vendor compliance.
• Prepare comprehensive management reports and recommendations.
• Lead Board meetings per Robert’s Rules of Order when required.
• Respond promptly to inquiries with a professional, customer-focused approach.
• Maintain organized property files and robust documentation.
• Upload and update documents in management systems; track aging reports.

Skills

Leadership

Communication

Budgeting

Regulatory compliance

Education

High School Diploma

CAM license (Florida 468)

Tools

Microsoft Office Suite

Property management software

Job description

• Supervise on-site team members and establish clear specifications for maintenance and management services; continually evaluate service needs and performance.
• Set and uphold the highest standards of service delivery and performance through consistent oversight and personal follow-up.
• Maintain professional and productive relationships with the Board of Directors (BOD), unit owners, and vendors to support association operations.
• Maintain current knowledge of state statutes, regulatory requirements, and each client’s community documents, policies, and procedures.
• Monitor contracts regularly; evaluate and negotiate contracts effectively while ensuring vendor compliance (COIs, licenses, insured requirements) and maintain updated documentation.
• Prepare comprehensive management reports outlining administrative updates, financial overview, current property conditions, project progress, and clear recommendations.
• Lead Board meetings when required, in accordance with Robert’s Rules of Order, ensuring structure, compliance, and professionalism.
• Respond to phone calls and correspondence in a timely, professional, and customer-focused manner.
• Maintain complete, accurate, and well-organized property files and records in accordance with departmental systems, ensuring thorough documentation for future reference.
• Maintain and upload all documents into management support systems accurately and update accordingly.
• Monitor aging reports, support timely legal action when needed, and maintain accurate updates within the collection module.
• Organize and maintain accurate records, files, and association office communications in alignment with company standards.
• Update association communications regularly, including menu boards, newsletters, and association website updates.
• Develop and deliver professional presentations and supporting materials including reports, action plans, budgets, and bid analyses.
• Coordinate with headquarters support staff, attend monthly Manager meetings, build cross-department collaboration, prepare for and chair team meetings, motivate staff teamwork, and maintain equipment logs, inventory, and quarterly preventive maintenance manuals.

Qualifications

• High School Diploma Required
• Licensed (Community Association Manager) required for consideration. License per Florida Statues 468
• Two or more years of Community Association Manager (Licensed) experience or related business experience preferred.
• Proven experience in community management, property management, or related fields.
• Strong organizational and leadership skills with the ability to multitask effectively.
• Excellent communication and interpersonal skills to engage with homeowners, board members, and external stakeholders.
• Proficiency in fiscal management, budget development, and reporting.
• Advanced Knowledge of HOA regulations, compliance issues, and governance procedures.
• Ability to manage conflict resolution and maintain professionalism in challenging situations.
• Proficiency in Microsoft Office Suite and property management software is advantageous.
• Commitment to upholding ethical standards and promoting a positive community environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.