Property Manager

WSLM Recruiting; Salt Lake City (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) with company match up to 4%

Hotel discounts at Western States Lodg

Medical, Dental, Vision insurance + HS

PTO and Vacation benefits

Job summary

Western States Lodging & Management is seeking a Property Manager for 21 Lux Apartments to oversee daily operations, leasing, maintenance coordination, resident relations, and financial performance. You will lead a high-performing team and drive community success with a focus on excellent customer service and compliance with fair housing standards.

You'll develop marketing and leasing strategies, supervise leasing and maintenance staff, manage budgets, and prepare reports for senior management,

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Property Management, or related field is a plus.
• 1-3 years of experience in property management, real estate, customer service, or a related field.
• Previous supervisory or leadership experience preferred.
• Strong communication and interpersonal skills for residents, associates, vendors, and leadership.
• Proficiency with property management software and Microsoft Office.
• Availability to work some weekends and holidays.

Responsibilities

• Manage day-to-day operations of the apartment community, including leasing, maintenance, resident relations, and financial performance.
• Lead leasing activities: tours, applications, screenings, lease prep, renewals, move-ins/outs.
• Develop and implement marketing and leasing strategies to attract residents and support retention.
• Ensure screening/leasing follows company policies and fair housing requirements.
• Provide excellent customer service and respond promptly to inquiries, concerns, and maintenance requests.
• Oversee rent collection, renewals, and other resident account responsibilities.
• Coordinate with maintenance to ensure work orders, repairs, and make-readies are completed.
• Manage property financials: budgeting, expenses, invoicing, and cost-saving opportunities.
• Prepare and maintain property records and leasing documentation.
• Monitor performance and report results to senior management and partners.
• Lead, coach, and develop leasing and maintenance staff.

Skills

Strong communication

Interpersonal skills

Leadership / supervision

Customer service mindset

Organization / multitasking

Problem-solving

Education

Bachelor's degree in Business Administration

Tools

Property management software

Microsoft Office

Job description

21 Lux Apartments

Property Manager | Lead the Community. Drive Results.

Are you a people-focused leader ready to take ownership of a multifamily community? We are looking for a Property Manager to oversee the day-to-day operations of our apartment community while creating an exceptional experience for residents and building a high-performing team.

This is a great opportunity for someone with experience in property management, real estate, leasing, or customer service who is ready to grow their leadership skills and take responsibility for leasing, resident relations, maintenance coordination, financial performance, and overall community success.

What’s in it for you- Compensation & Benefits

• Competitive Pay - annually.
  • The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
  • Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Manage the day-to-day operations of the apartment community, including leasing, maintenance, resident relations, and financial performance
• Lead leasing activities, including apartment tours, application processing, resident screening, lease preparation, renewals, and move-in and move-out inspections
• Develop and implement marketing and leasing strategies designed to attract prospective residents and support resident retention
• Ensure resident screening and leasing practices are completed in accordance with company policies and applicable fair housing requirements
• Provide excellent customer service and respond to resident questions, concerns, complaints, and maintenance requests promptly and professionally
• Oversee rent collection, lease renewals, and other resident account responsibilities
• Coordinate with maintenance associates to ensure work orders, repairs, preventative maintenance, and apartment make-readies are completed efficiently
• Manage property financial performance, including budgeting, expense tracking, invoice processing, and identifying opportunities for cost savings
• Prepare and maintain accurate property records, reports, leasing documentation, and financial information
• Monitor property performance and communicate results, challenges, and opportunities to senior management and business partners
• Lead, coach, mentor, and develop leasing and maintenance associates to support individual and team success

What Makes You Successful

• Bachelor's degree in Business Administration, Real Estate, Property Management, or a related field is a plus
• 1-3 years of experience in property management, real estate, customer service, or a related field
• Previous supervisory or leadership experience preferred
• Strong communication and interpersonal skills with the ability to communicate effectively with residents, associates, vendors, and leadership
• Basic understanding of property management principles, leasing procedures, and resident relations
• Strong customer service mindset and problem-solving abilities
• Ability to lead, coach, mentor, and manage leasing and maintenance associates
• Strong organizational skills with the ability to multitask and prioritize competing responsibilities
• Proficiency with property management software and Microsoft Office
• Ability to manage property records, expenses, invoices, and other administrative responsibilities accurately
• Availability to work some weekends and holidays as necessary

Physical Requirements

This position requires frequent walking and standing, as well as the ability to bend, stoop, sit, stand, and reach. Associates must be able to use proper body mechanics and lifting techniques to occasionally lift items weighing up to 25 pounds.

You Know You're Successful When...

Residents feel valued, supported, and confident in the management of their community, and prospective residents receive a welcoming and professional experience from their first interaction through move-in. Leasing, renewals, rent collection, maintenance coordination, and property records are handled accurately and efficiently. The community is well-maintained, financial performance is closely monitored, and opportunities to improve occupancy, resident retention, expenses, and overall operations are identified and acted upon.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents-it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.