Room Division Manager

Western States Lodging and Management; Moab (UT); On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

401(k) matching

Hotel discounts

Health insurance

PTO

Job summary

Western States Lodging & Management’s Hoodoo Moab is seeking a Rooms Division Manager to lead front office and housekeeping operations, ensuring a welcoming guest journey and high cleanliness standards.

You’ll recruit, train, and develop associates, monitor occupancy, staffing, and budgets, while collaborating with Sales, Maintenance, and F&B to deliver a seamless guest experience. A strong leader with service excellence and strong communication is essential.

Qualifications

• High school diploma or equivalent.
• Associate or bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 3+ years of progressively responsible hotel operations experience.
• Prior supervisory or management experience preferred.
• Strong understanding of hotel rooms operations and guest journey.

Responsibilities

• Provide day-to-day leadership for rooms division operations to deliver a welcoming guest experience.
• Support Front Office and Housekeeping to ensure cleanliness, service, and standards.
• Recruit, onboard, train, coach, and develop associates with accountability and teamwork.
• Maintain visible presence and engage with guests and associates.
• Monitor guest feedback and implement solutions to improve satisfaction and loyalty.
• Support budgets, labor expectations, productivity, and operating expenses.
• Review staffing and scheduling to maintain appropriate coverage.
• Ensure adherence to brand standards, policies, safety, and procedures.
• Collaborate with Sales, Maintenance, F&B, and other departments for seamless guest experiences.
• Address guest concerns professionally and empower associates to resolve issues.

Skills

Leadership

Coaching

Communication

Guest service

Team motivation

Education

Hospitality Management degree

Business Administration degree

Job description

The Hoodoo Moab

Rooms Division Manager | Lead the Stay. Elevate the Experience.

At Western States Lodging & Management, we believe hospitality is about more than clean rooms and smooth check-ins—it’s about creating experiences where guests feel genuinely welcomed and associates feel supported. As a Rooms Division Manager, you’ll help lead the teams responsible for some of the most important moments of the guest journey, from arrival through departure.

Guided by our mission of “Serving You Like Family” and our Personal Touch culture, you’ll support Front Office and Housekeeping operations, develop associates, maintain high service and cleanliness standards, and help create a property guests are excited to return to.

What’s in it for you- Compensation & Benefits

• Competitive Pay - $65,000 – 72,000 annually.
  • The starting rate is based on experience and qualifications. This position participates in our compensation program, which provides opportunities for future pay growth based on performance and career development.
• 401(k) with a dollar-for-dollar company match up to 4%
• Hotel discounts at select Western States Lodging & Management properties

Eligible full-time associates are entitled to the following:

• Medical, Dental, and Vision insurance plans plus Health Savings Account (HSA) options
  • Optional supplemental benefits, including accident, critical illness, hospital indemnity, and other coverage options.
• Personal Time Off (PTO) and Vacation benefits

What You’ll Do

• Provide day-to-day leadership and direction for rooms division operations, helping create a consistent, welcoming, and high-quality guest experience.
• Support Front Office and Housekeeping operations to ensure cleanliness, service, and operational standards are consistently achieved.
• Recruit, onboard, train, coach, and develop associates while encouraging accountability, teamwork, recognition, and professional growth.
• Maintain a visible presence throughout the property and proactively engage with guests and associates.
• Monitor guest feedback and service trends and help implement solutions that strengthen satisfaction and loyalty.
• Support departmental budgets, labor expectations, productivity goals, and operating expenses.
• Review staffing and scheduling needs to maintain appropriate coverage while supporting responsible labor management.
• Maintain awareness of occupancy, arrivals, departures, VIPs, groups, special requests, and other factors impacting daily operations.
• Ensure associates follow applicable brand standards, company policies, safety requirements, and operating procedures.
• Collaborate with Sales, Maintenance, Food & Beverage, and other departments to create a seamless guest experience.
• Address guest concerns professionally and thoughtfully while empowering associates to resolve issues when appropriate.
• Identify opportunities to improve processes, efficiency, service, and the overall guest and associate experience.

What Makes You Successful

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 3+ years of progressively responsible hotel operations experience preferred, particularly within Front Office, Housekeeping, or Rooms Division operations.
• Prior supervisory or management experience strongly preferred.
• Strong understanding of hotel rooms operations and the guest journey.
• Experience with hotel property management systems, scheduling, labor management, and guest-service operations preferred.
• Strong leadership skills with the ability to coach, motivate, and hold associates accountable.
• Excellent communication, organization, problem-solving, and decision-making skills.
• Ability to balance multiple priorities in a fast-paced hospitality environment.
• Guest-focused mindset and commitment to creating memorable experiences.

Physical Requirements

This position requires frequent walking and standing throughout the property, as well as the ability to frequently bend, stoop, sit, stand, and reach. Must be able to use proper body mechanics and lifting principles to occasionally lift items weighing up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

You Know You’re Successful When…

Guests experience smooth, welcoming, and memorable stays; Front Office and Housekeeping teams work together effectively; service and cleanliness standards are consistently achieved; associates understand expectations and feel supported in their roles; guest concerns are handled thoughtfully and efficiently; and your leadership helps create a property culture where both guests and associates feel genuinely cared for.

Why Join Western States Lodging & Management?

Western States Lodging & Management is a leading property management company with a diverse portfolio that includes nationally recognized hotel brands such as Hilton, Marriott, and IHG, Legacy Senior Living communities, and Nxt multifamily apartment communities throughout the western United States.

Our mission is simple: Serving You Like Family. That commitment extends beyond our guests and residents—it defines how we treat our associates and business partners. We believe that great people build great communities, which is why we invest in our team through meaningful work, ongoing professional development, and opportunities for long-term career growth. At Western States Lodging & Management, we encourage every team member to serve as an Ambassador of our values, a trusted Consultant who brings knowledge and solutions, a Collaborator who builds strong relationships through teamwork, and a Coach who is passionate and empowers others to learn, grow, and succeed.

Whether you're launching your career or bringing years of experience, you'll find a workplace where your contributions are valued, your ideas are welcomed, and your potential is supported every step of the way.