Property Manager

Capital City Apartment Association; Freeport (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Capital City Apartment Association is seeking a Property Manager to lead resort operations, drive occupancy, and ensure a safe, attractive community for residents and guests. You will supervise staff, manage budgets, and coordinate marketing efforts to maximize financial performance and guest satisfaction.

The role requires five years of property management experience, a bachelor’s degree, strong leadership, and proficiency in MS Office.

Qualifications

• Bachelor's degree in Business, Hospitality, Property Management, or a related field; or equivalent experience.
• Five years of property management experience, preferably in RV resort or manufactured home community.
• Strong operational management skills and understanding of property management best practices.
• At least one year in customer service with a commitment to exceptional service.
• Proficiency in Microsoft Office Suite and web-based business applications.
• Valid driver's license with a satisfactory driving record and current insurance.
• Sales and marketing experience is preferred.

Responsibilities

• Deliver exceptional customer service to residents and guests, fostering a welcoming community environment.
• Oversee daily resort operations, including buildings, grounds, amenities, and assets.
• Ensure the property is clean, safe, and maintained per company standards.
• Recruit, hire, train, supervise, and develop resort staff for operational excellence.
• Develop, monitor, and analyze the operating budget to improve financial performance.
• Maximize profitability through cost control, efficiency, and revenue initiatives.
• Plan and execute local marketing activities to attract guests and increase occupancy.
• Collaborate with corporate marketing to support campaigns and events.
• Monitor KPIs and prepare operational and financial reports for leadership.
• Ensure compliance with policies and regulatory requirements.
• Respond promptly to resident/guest concerns to maintain high satisfaction.

Skills

Customer service

Operational management

Budgeting

Marketing

Microsoft Office

Communication

Education

Bachelor's degree in Business/Hospitality/Property Management

Tools

Microsoft Office Suite

Web-based business applications

Job description

Position Summary

The Property Manager is responsible for the overall operation and financial performance of the resort, ensuring an exceptional experience for residents and guests while maintaining a safe, attractive, and well-managed community. This leadership role oversees property operations, staff management, budgeting, marketing initiatives, and customer service to maximize occupancy, profitability, and resident satisfaction.

• Deliver exceptional customer service to residents, guests, and prospective customers, fostering a welcoming and positive community environment.
• Oversee the daily operations of the resort, including the management of buildings, grounds, amenities, and community assets.
• Ensure the property is clean, safe, attractive, and maintained in accordance with company standards.
• Recruit, hire, train, supervise, and develop resort team members to ensure operational excellence and high employee engagement.
• Develop, prepare, monitor, and analyze the resort's operating budget while identifying opportunities to improve financial performance.
• Maximize property profitability through effective expense management, operational efficiency, and revenue-generating initiatives.
• Plan and execute local marketing activities to attract new guests and increase occupancy.
• Collaborate with the corporate marketing team to support advertising campaigns, promotions, and community events.
• Monitor key performance metrics and prepare operational and financial reports for leadership.
• Ensure compliance with company policies, safety standards, and all applicable federal, state, and local regulations.
• Respond promptly and professionally to resident and guest concerns, ensuring a high level of satisfaction.

Qualifications

• Bachelor's degree in Business, Hospitality, Property Management, or a related field, or an equivalent combination of education and experience.
• Minimum of five (5) years of property management experience, preferably within an RV resort or manufactured home community.
• Strong operational management skills with a thorough understanding of property management best practices.
• Minimum of one (1) year of customer service experience with a demonstrated commitment to delivering exceptional service.
• Proficiency in Microsoft Office Suite and web-based business applications.
• Valid driver's license with a satisfactory driving record and current automobile insurance.
• Sales and marketing experience is preferred.

Preferred Competencies

• Strong leadership and employee development skills.
• Excellent communication, interpersonal, and conflict resolution abilities.
• Financial acumen with experience managing budgets and improving profitability.
• Strong organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Commitment to maintaining high standards of customer service, operational excellence, and community appearance.