Property Manager

COPT DEFENSE PROPERTIES, LP; Columbia (MD); On-site; USD 63,000 - 150,000; Full time

Benefits offered by this job

Market-leading health benefits

Job summary

COPT DEFENSE PROPERTIES, LP in Columbia, MD seeks an experienced Property Manager to oversee assigned staff and properties, ensuring quality customer service and operations within the budget. You will maintain assets in good condition and coordinate with tenants, vendors, and construction teams.

Responsibilities include tenant relations, budget preparation, cost controls, lease review, work order oversight, and ensuring safety compliance. Strong leadership and communication are essential.

Qualifications

• Bachelor's degree in Business Administration or related field.
• 5+ years of experience in commercial property management.
• 3+ years of experience supervising multiple direct reports.
• Commercial property management experience preferred.
• Industry certifications (CPM, CP Mgmt, LEED, FMP) are a plus.

Responsibilities

• Manage tenant relations, tenant satisfaction, and services delivery.
• Prepare and submit monthly tenant visit logs and budget reports.
• Maintain communication with tenants to gauge satisfaction and service levels.
• Provide leadership and supervision to property staff and coordinate with vendors.
• Prepare specifications, solicit bids, and approve subcontracts for building services.
• Oversee budgeting, CAM, operating and capital expenditures, and cost controls.
• Ensure safety measures and building systems knowledge are applied.
• Coordinate day-to-day activities between tenants, vendors, and construction teams.

Skills

Staff leadership

Tenant relations

Budgeting & cost control

Communication

Education

Bachelor's degree in Business Administration or related field

Tools

MS Office

Job description

Responsible for the overall management of assigned staff and properties ensuring that quality customer service is provided, and properties operate within the economical operating constraint of the operating budget. Responsible for ensuring that company physical assets are maintained in good condition.

ESSENTIAL FUNCTIONS

• Manage overall tenant relations, tenant satisfaction and services delivery to tenants.
• Prepare and submit monthly tenant visit logs in a timely manner as required.
• Maintain positive communication with tenants regularly to ascertain their level of satisfaction with the building and service.
• Create and deliver presentations for tenant council meetings.
• Diffuse challenging situations with internal and external customers and provide support to direct reports.
• Prepare and submit accurate building operating and capital budgets in a timely manner.
• Implement cost control procedures for operating costs.
• Monitor all building expenses.
• Review and approve invoices.
• Recommend major operating and capital expenditures for responsible properties and prepare long term plans.
• Track the preparation of tenant service invoices.
• Follow up on delinquent tenants and coordinate collection procedures as required.
• Respond to Common Area Maintenance (CAM) inquiries.

3. Operations

• Inspect assigned properties on a regular basis to ensure that properties are properly maintained, and quality of service is being provided.
• Review all leases to assure that tenants are receiving the proper level of service and that tenants are complying with lease terms. Respond to lease questions and issues.
• Responsible for monitoring reporting of the tenant work order request system. Assist with prioritization and provide analysis.
• Provide emergency and crisis 24-hour on-call service to respond to problems that occur and provide direction to staff and/or subcontractors. Disseminate information to leadership.
• Coordinate and facilitate transition from major fit out projects to operating properties.
• Manage the implementation of the preventative maintenance program and its operation.
• Provide regular updates to Asset Management regarding leasing, property status, etc.
• Identify and oversee bidding and submission of capital projects.
• Maintain a working knowledge of building systems with the ability to identify, implement and distribute best practices for maintenance to maximize the building useful life and operating efficiency.
• Ensure adherence to applicable safety measures set forth by Corporate Operations + Safety teams to keep technicians and tenants safe.
• Partner with Energy Manager on property specific energy initiatives.
• Develops staffing plans.
• Responsible for staff management including recruiting/hiring, goal setting, supervision, disciplinary actions, recognition, salary administration, performance reviews and terminations.
• Develops and trains staff to ensure high skill levels, technical competence, business continuity, and succession.
• Partners with Human Resources on employee development and planning initiatives.
• Responsible for the continued awareness of the CDP core values.
• Execute practices and activities to strengthen teamwork.
• Coordinate and facilitate all day-to-day activities between tenants, vendors/subcontractors, construction team, and property management in assigned properties.
• Prepare specifications, solicit bids, analyze, and approve subcontracts for building services.
• Maintain current contract files as prescribed by company contract policies and procedures.

6. Projects & Initiatives

• Lead or participate in large projects or business activities.
• Support new leasing.
• Partner with cross-functional teams to address business opportunities or challenges.
• Assist in planning, coordination, and implementation of organizational activities.
• Identify opportunity for process improvement.

SECONDARY RESPONSIBILITIES

• Assist as needed in due diligence and related requests.
• Provide brokers access to properties when requested. Ensure properties are ready to show to prospective customers.
• Maintain basic understanding of peers within market.
• Perform other job-related duties as assigned.
• Manage and maintain skills of Associate Property Manager, Property Coordinator, Property Assistant, and Administrative Assistant roles. Reference Property Management training guide.
• PC proficiency including Microsoft Office applications (Word, Excel, Outlook, etc.) and ability to learn company specific software
• Ability to adapt to new or changing software programs.

Pay Range: $62,500 - $150,000

• CDP proudly offers to all employees working a minimum of 30 hours per week market-leading health benefits including medical, dental, vision and prescription, etc.

Preferred

Bachelors or better in Business Administration or related field.

Preferred

Minimum of 3 years of experience in managing multiple direct reports.

Minimum of 5 years of relevant property management experience. Commercial property management experience is preferred.

BOMA Real Property Administrator, IREM Certified Property Manager, IFMA Facility Management Professional (FMP), LEED, or other industry related certifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.