Senior Property Manager

Masis Professional Group; Worcester (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Masis Professional Group is seeking a Senior Property Manager to oversee a significant commercial real estate portfolio and lead Property Management staff. This role serves as the primary liaison for third-party relationships and ensures policy compliance, financial controls, and timely reporting.

The ideal candidate has 5+ years in commercial real estate property management, strong financial acumen, and proven leadership.

Qualifications

• Five or more years of experience in commercial real estate property management or related field.
• CPM, RPA, or CSM designation preferred.
• Strong knowledge of finance and building operations.

Responsibilities

• Direct, coordinate, and oversee property management operations and business activities.
• Provide overall property management leadership through policy development and information flow.
• Lead Property Management staff and support professional development and career growth.
• Track budget variances and ensure resolution and recovery.
• Oversee billing, invoices, and disbursement of funds.
• Monitor cash flow and coordinate with the Property Manager to optimize funds.
• Prepare reports, annual budgets, reconciliations, and owner documents.
• Support timely collection of management fees and overhead reimbursements.
• Maintain relationships with third-party owners and ensure reporting compliance.
• Resolve tenant relations issues and maintain high tenant satisfaction.
• Conduct regular property inspections with staff.
• Oversee construction projects with Construction Manager, approving contracts and invoices.
• Ensure compliance with policies, codes, regulations, and governmental directives.
• Demonstrate strong oral and written communication, customer service, and leadership.

Skills

Leadership

Communication

Team leadership

Financial acumen

Budget management

Tenant relations

Negotiation

Problem-solving

Time management

Customer service

Education

Bachelor's degree in Business Administration or related

Tools

Microsoft Office

Job description

The Senior Property Manager is responsible for managing Property Management staff, overseeing a significant commercial real estate portfolio or property, and serving as the primary point of contact for third-party relationships.

Essential Functions and Responsibilities

• Direct, coordinate, and oversee property management operations and business activities.
• Provide overall property management leadership through the development and interpretation of policies, coordination of information flow, and implementation of property management strategies.
• Provide direction and leadership to Property Management staff, supporting professional development and career growth.
• Track budget variances and ensure effective resolution and recovery processes.
• Oversee billing processes, including invoice payments and the disbursement of funds.
• Monitor cash flow and cash requirements in coordination with the Property Manager to ensure efficient use of funds.
• Oversee the preparation of reports, annual budgets, reconciliations, and other owner documents in accordance with management agreements.
• Support the timely collection of management fees and reimbursement of overhead expenses.
• Maintain relationships with third-party owners, ensuring contractual compliance and accurate, timely reporting.
• Resolve tenant relations issues and maintain high levels of tenant satisfaction.
• Conduct regular property inspections with staff.
• Oversee construction projects in coordination with the Construction Manager, including the approval of construction contracts and invoices.
• Ensure compliance with Property Management policies and procedures, applicable codes and regulations, and governmental agency directives.
• Strong oral and written communication skills
• Customer service and relationship management
• Problem-solving and analytical skills
• Leadership and team development
• Teamwork and collaboration
• Time management and organizational skills
• Financial acumen and budget management

Education

• Bachelor's degree in Business Administration or a related discipline preferred.

Experience

• Five or more years of experience in commercial real estate property management or a related field.

Additional Qualifications

• CPM, RPA, or CSM designation preferred.
• Strong knowledge of finance and building operations.
• Proven experience managing, evaluating, developing, and motivating employees.
• Ability to effectively manage a team of professionals, including employees and vendors.
• Experience analyzing and negotiating commercial lease agreements and/or contract language.
• Advanced knowledge of Microsoft Office Suite.

This position operates in a professional office environment and routinely uses standard office equipment, including computers, phones, photocopiers, and filing cabinets. Regular travel between properties is required, including outdoor travel in varying weather conditions.

Physical Demands

• Ability to travel between floors and climb stairs.
• Ability to travel outdoors between buildings in varying weather conditions.
• Ability to remain in a stationary position, either sitting or standing, for approximately 85% of the workday.
• Regular use of standard office equipment and machinery.

Other Duties

This job description is not intended to include a comprehensive list of all duties, responsibilities, or activities associated with the position. Responsibilities may change, and additional duties may be assigned at any time, with or without notice.