Property Management VA (with Ailo experience)

Virtual Assistant Team; Idaho Falls (ID); On-site; USD 39,000 - 54,000; Full time

Job summary

Virtual Assistant Team is seeking a Property Management VA with Ailo and Snug experience to support day-to-day operations of a Queensland property portfolio. You will handle applications, tenancy changes, maintenance coordination, arrears, and compliance tasks in line with QLD legislation.

The role requires detail orientation, proactivity, and confidence navigating Ailo and Snug and other PM tools to keep tenants, owners, and records in order.

Qualifications

• Experience in property management or PM support roles in Queensland.
• Strong knowledge of Queensland tenancy legislation and compliance.
• Highly organized, proactive, and reliable with strong communication.
• Comfortable using multiple PM systems and digital workflows.

Responsibilities

• Process tenancy applications via Snug, including screening and reference verification.
• Manage change-of-tenancy processes (add/remove tenants, update agreements, coordinate documentation).
• Prepare and process lease renewals, ensuring compliance with QLD legislation and timely communication with tenants and owners.
• Create monthly CMAs for rental reviews and owner updates.
• Process invoice payments and ensure accurate record-keeping within Ailo.
• Conduct maintenance follow-ups with tenants, trades, and owners, ensuring timely resolution and clear communication.
• Monitor and follow up rent arrears, issuing breach notices in accordance with QLD RTRA Act requirements.
• Apply strong working knowledge of Queensland tenancy legislation, ensuring all actions meet regulatory standards.
• Maintain accurate and compliant documentation across tenancy and property files.

Skills

Property management experience

PM support

Communication skills

Organised and proactive

Tech-savvy with multiple systems

Tools

Ailo (PMS)

Snug

PM tools and workflows

Job description

Previous

Property Management VA (with Ailo experience)

Full-time

AEST (Australian Eastern Standard Time)

We are looking for a Property Management VA (with Ailo and Snug experience) who will support the day‑to‑day operations of a Queensland property portfolio, ensuring applications, tenancy changes, maintenance, arrears, and compliance tasks are handled accurately and on time. This role is ideal for someone who is detail‑oriented, proactive, and confident working within QLD legislation and modern PM systems such as Ailo and Snug.

Key Responsibilities

Application & Tenancy Management

• Process new tenancy applications via Snug, including screening, document checks, and reference verification.
• Manage change‑of‑tenancy processes (add/remove tenants, update agreements, coordinate documentation).
• Prepare and process lease renewals, ensuring compliance with QLD legislation and timely communication with tenants and owners.

Portfolio Operations

• Create monthly Comparative Market Analyses (CMAs) for rental reviews and owner updates.
• Process invoice payments and ensure accurate record‑keeping within Ailo.
• Conduct maintenance follow‑ups with tenants, trades, and owners, ensuring timely resolution and clear communication.
• Monitor and follow up rent arrears, issuing breach notices in accordance with QLD RTRA Act requirements.

Compliance & Legislation

• Apply strong working knowledge of Queensland tenancy legislation, ensuring all actions, notices, and communications meet regulatory standards.
• Maintain accurate and compliant documentation across all tenancy and property files.

Systems & Tools

• Ailo (Primary PMS) — confident navigation of tasks, payments, communications, and workflows.
• Snug — application processing, tenant screening, and communication.
• General PM tools: email management, digital filing, CMA creation tools, and maintenance coordination platforms.

Ideal Candidate

• Experienced in property management or PM support roles, ideally within QLD.
• Strong understanding of QLD tenancy legislation and compliance requirements.
• Highly organised, proactive, and reliable — able to manage multiple tasks without supervision.
• Excellent communication skills with a calm, professional tone.
• Tech‑savvy and comfortable working across multiple systems and digital workflows.