Property Management Support Specialist

Seacrest Southwest; Naples (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Seacrest Southwest is seeking a Customer Service Specialist in Naples, FL to assist customers with inquiries, issues and product information. You will respond via phone, email, or chat, identify needs, and help resolve technical problems while maintaining high customer satisfaction.

The role supports sales, maintenance, and post-sales processes, with exposure to property management software and collaboration with Accounting, Management, and Sales teams.

Qualifications

• Proven experience as a Customer Support Specialist or similar role.
• Familiarity with the property management industry is highly recommended.
• Understanding of CRM systems and customer service platforms.
• Excellent communication and problem-solving skills.
• Strong organizational and multitasking abilities.
• Patience and professionalism when handling difficult cases.

Responsibilities

• Respond to customer queries in a timely and accurate manner via phone, email, or chat.
• Identify customer needs and assist in resolving related issues.
• Analyze and report product malfunctions by testing scenarios or impersonating users.
• Update internal databases with information about technical issues and customer interactions.
• Monitor customer complaints on social media and provide assistance as needed.
• Share feature requests and effective workarounds with team members.
• Inform customers about new product features and functionalities.
• Follow up with customers to ensure technical issues are resolved.
• Gather customer feedback and share with Accounting, Management, and Sales teams.
• Assist in training junior Customer Support Representatives.
• Liaise with staff and management to meet deadlines and ensure customer satisfaction.
• Maintain familiarity with property management software and systems to support customer needs effectively.

Skills

CRM systems

Communication

Problem solving

Organization

Tools

CRM software

Job description

Seacrest Southwest is seeking a Customer Service Specialist in Naples, FL to assist customers with inquiries, issues and product information. You will respond via phone, email, or chat, identify needs, and help resolve technical problems while maintaining high customer satisfaction.

The role supports sales, maintenance, and post-sales processes, with exposure to property management software and collaboration with Accounting, Management, and Sales teams.