Property Management Office Coordinator

Hilltop Mobile Village; Brown Mills (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Hilltop Mobile Village in Pennsylvania seeks an Office Associate to join our property management team. The role involves day‑to‑day office operations, resident relations, and coordinating with vendors and management to keep the community running smoothly.

The ideal candidate has at least 2 years in administrative or related roles, excellent customer service, and strong organizational skills; associate degree preferred and willingness to learn our proprietary software.

Qualifications

• Associate’s degree preferred.
• At least 2 years of administrative, customer service, property management, real estate, or related experience.
• Willing to train the right candidate who has the right attitude and transferable skills.
• Excellent customer service and communication skills.
• Professional, friendly, and confident when interacting with residents and the public.
• Strong organizational skills and exceptional attention to detail.
• Ability to prioritize and manage multiple responsibilities in a fast‑paced environment.
• Strong problem‑solving and conflict‑resolution skills.
• Proficiency with Microsoft Office, including Microsoft Teams. Must be able to learn proprietary software.
• Valid driver’s license and reliable transportation required.
• Ability to walk throughout the community and lift, move, or carry items weighing up to 20 pounds.

Responsibilities

• Serve as a welcoming and professional first point of contact for residents, visitors, vendors, and employees.
• Handle daily office operations, including phones, emails, mail, packages, deliveries, and general correspondence.
• Respond to resident questions and requests and help resolve issues with professionalism and excellent customer service.
• Maintain accurate resident records, files, databases, and other important property documentation.
• Assist with scheduling appointments, inspections, and other community activities.
• Prepare correspondence, reports, notices, and other documents.
• Prioritize resident communications and community operations.
• Coordinate with maintenance staff and outside vendors regarding service requests and property-related issues.
• Order and maintain office supplies and monitor office inventory.
• Assist Management with special projects and administrative responsibilities.
• Maintain confidentiality and handle sensitive resident and company information appropriately.
• Learn and apply landlord‑tenant law, applicable housing regulations, company policies, and fair housing requirements.
• Perform other duties that support the successful operation of the community.

Skills

Customer service

Organizational skills

Communication

Problem-solving

Conflict resolution

Multitasking

Attention to detail

Teamwork

Dependability

Education

Associate’s degree preferred

Tools

Microsoft Office

Microsoft Teams

Proprietary software

Job description

Hilltop Mobile Village in Pennsylvania seeks an Office Associate to join our property management team. The role involves day‑to‑day office operations, resident relations, and coordinating with vendors and management to keep the community running smoothly.

The ideal candidate has at least 2 years in administrative or related roles, excellent customer service, and strong organizational skills; associate degree preferred and willingness to learn our proprietary software.