Property Management Assistant Manager: Resident Experience

Apartment Management Consultants; El Cajon (CA); Presencial; USD 46.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Vacation & Sick Time

Health and Wellness Programs

401K and Roth IRA with Employer Match

9 Paid Holidays

Employee Referral Incentives

Bonus and Commission Opportunities

Rent Discount Program

Professional Development Training

Health, Dental, Vision and more

Descripción de la vacante

Apartment Management Consultants (AMC) is seeking an Assistant Manager in California to oversee file management, resident communications, and move-in/out processing. You will manage deposits, renewals, and data entry in property management software while ensuring a courteous, professional approach to residents and vendors.

The role emphasizes market awareness, policy knowledge, and coordination with locator services, with opportunities for growth and a competitive benefits package.

Formación

• Customer service experience
• 6 months experience in the property management industry
• Strong communication skills both written and verbal
• The ability to remain professional and courteous in a fast-paced working environment
• Organization skills with strong attention to detail

Responsabilidades

• Oversee file management and run assigned reports
• Utilize proper customer service and sales techniques and ensure an efficient and courteous response to all resident requests
• Collect all monies due and oversee audit evictions, potential skips, and move-outs by walking units to evaluate occupancy
• Communicate with outside legal counsel during the eviction process
• Finalize move in/out and renewals files and enter data into property management software
• Oversee resident renter's insurance procedure
• Collect deposits and process future residents' applications
• Ensure the model/target apartments are ready for show and maintain a clean workspace
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all company and community policies and ensure understanding of required application information, screening process, policies, and procedures
• Maintain contact with all apartment locator services and local businesses to provide informational material
• "Shop" surrounding or competing properties and conduct outreach marketing
• Develop and maintain on-going resident retention programs
• Report unusual or extraordinary circumstances regarding the property or residents
• Maintain a professional appearance and conduct at all times

Conocimientos

Customer service

Property management experience

Communication skills

Professional demeanor

Organization

Descripción del empleo

Apartment Management Consultants (AMC) is seeking an Assistant Manager in California to oversee file management, resident communications, and move-in/out processing. You will manage deposits, renewals, and data entry in property management software while ensuring a courteous, professional approach to residents and vendors.

The role emphasizes market awareness, policy knowledge, and coordination with locator services, with opportunities for growth and a competitive benefits package.