Property Management Assistant: Leasing & Resident Experience

Trinity Property Consultants, LLC; Newport News (VA); Vor Ort; USD 32.000 - 36.000; Vollzeit

Benefits dieser Stelle

Medical, Dental & Vision

401K matching

Life & Disability Insurance

Time Off

Referral Bonuses

Volunteer Time Off

Professional development

Tuition reimbursement

Employee discounts

Zusammenfassung

Trinity Property Consultants is seeking an Assistant Property Manager to support daily operations and financial performance for our multifamily properties. You will partner with the Property Manager to deliver an exceptional resident experience, maintain operational excellence, and assist with leasing, collections, and administrative duties.

This role suits detail-oriented, customer-focused professionals looking to grow within property management.

Qualifikationen

• Minimum of 2 years of experience in multifamily residential property management is required.
• High school diploma or equivalent is required; industry certifications are preferred but not required.
• Knowledge of Fair Housing laws and regulations is expected.

Aufgaben

• Receive, process, and post rent payments in accordance with company standards.
• Assist with collections, including past-due balances and former resident accounts.
• Maintain all account records and financial transactions, including NSF checks, rent allowances, concessions, rent increases, and other management-approved debits and credits.
• Keep complete and accurate resident files, ensuring all documentation meets company standards.
• Assist with market surveys and competitive analysis.
• Show, lease, and assist with move-ins for prospective residents.
• Process rental applications, renewals, and move-out documentation.
• Conduct move-in inspections to ensure apartments are ready, align move-out inspections and deposit accounting.
• Perform regular property and vacant unit inspections to ensure smooth operations.
• Partner with Maintenance and vendors to ensure prompt, high-quality service resolution and seamless operational performance.
• Process Maintenance work orders promptly and accurately.
• Provide industry-leading living experience through superior customer service to residents.
• Resolve resident concerns professionally and resolve issues as appropriate.
• Support the Property Manager with daily operations and special projects as assigned.

Kenntnisse

Customer Focus

Sales & Collections

Organization & Administration

Communication

Ausbildung

High school diploma or equivalent

Certifications (CAM, CPM, RMP, CMCA) preferred

Knowledge of Fair Housing laws

Tools

MS Office

SharePoint

ADP

Yardi

Entrata

Celeri

EliseAI

Asana

Jobbeschreibung

About Trinity Property Consultants

At Trinity Property Consultants, yourexpertisefuels our mission. Guided by our values ofinnovation, teamwork, excellence, and empowerment,we’vebeen a leader in the multifamily industry for over25years and proudly manage properties for a nationally ranked NMHC’s Apartment Owner. We are building more thangreat placesto live –we’recreating vibrant communities and meaningful careers.

Compensation: $23 to $26 per hour, based on your experience, with opportunities for bonuses.

Schedule: Monday through Friday, 9 am to 6 pm, with rotating weekends.

The Opportunity

As anAssistant Property Manager, you play a critical role in supporting the dailyoperations,and financial performance ofyour property.You’llpartner closely with the Property Manager to deliver anexceptional resident experience,maintainoperational excellence, and support leasing, collections, and administrative functions. This role is ideal for a detail-oriented, customer-focused professional looking to continue growing within multifamily property management.

WhatYou’llOwn

Business andFinancialPerformance

• Receive, process, and post rent paymentsin accordance withcompany standards.
• Assistwith collections, including past-due balances and former resident accounts.
• Maintain all account records and financial transactions, including NSF checks, rent allowances, concessions, rent increases, and other management-approved debits and credits.
• Keepcomplete andaccurateresident files, ensuring all documentation meets company standards.
• Assistwith market surveys and competitive analysis.

Operational Excellence& Resident Experience

• Show, lease, andassistwith move-ins for prospective residents.
• Process rental applications, renewals, and move-out documentation.
• Conduct move-ininspections to ensure apartments are ready,move-out inspections andassistwith deposit accounting.
• Performregular property and vacant unit inspections to ensure smoothoperations.
• Partner with Maintenance and vendors to ensure prompt, high-quality serviceresolutionand seamless operational performance.
• ProcessMaintenance work orders promptly and accurately.
• Provide industry-leading living experience through superior customer service to residents.
• Resolve resident concerns professionally and escalate issues asappropriate.
• Support the Property Manager with daily operations and specialprojects asassigned.

Administrative Responsibilities

• Maintainaccurateunit availability.
• Provide phone and administrative support as needed.
• Adhere to Trinity operating procedures, policies, and compliance standards.

What You Bring

• Customer Focus:Strong commitment to delivering a positive resident experience.
• Sales & Collections:Strong leasing, sales, and collection capabilities.
• Organization & Administration:Attention to detailwith strong time management and prioritization skills.
• Communication:Professional written and verbal communication skills.

Qualifications

• Experience:Minimum of 2 years of experience in multifamily residential property management isrequired.
• Education:High school diploma or equivalentrequired.Industry certifications (CAM, CPM, RMP, CMCA)are preferredbut notrequired.Knowledge of Fair Housing laws and regulations.
• Tech Proficiency:Intermediate skills in MS Office (Word, Excel, Outlook, Teams)and SharePoint, ADP.Experience with Yardi, Entrata,Celeri,EliseAIand Asanais a bonus.

Requirements

Availability & Travel

This positionwillrequireavailability for nights, weekends, and holidays as needed, as well as occasional travel for company events or meetings.Active participation in team functions and regionalorcompany activities is expected.

Physical Demands

This positionnecessitatesregular periods of sitting, standing, walking, as well as use of hands and arms. Occasional climbing may berequired. Extended use of computers or telephones is also necessary. The rolemay requirelifting upto 25 pounds independently, and occasionally up to 50 pounds withassistance. The ability to respond promptly to both visual and auditory alarms is essential. Candidates must be able to work both indoors and outdoors under various weather conditions, including rain, snow, heat, hail, wind, and sleet.

We Take Care of You

• Medical, Dental & Vision:Highlights include company-paid individual PPO-HSA plan (with $1,200 annual employer contribution); HMO options for California residents. Dental and vision premiums are fully covered for employees; coverage for dependents is available at anadditionalcost.
• Retirement Plans (401K):The company matches the employee's contribution up to 2% of salary.
• Life & Disability Insurance:We provide up to $25,000 in life insurance and AD&D, short and long-term disability when enrolled in a medical plan.
• Time Off:11 paid holidays, 2-4 weeks of vacation (based on tenure), and paid sick time.
• Referral Bonuses:$1,000 referral bonuses for eligible hires.
• Volunteer Time Off:Up to 16 hours annually (8 for personal volunteer activities, 8 for company-sponsored events).
• Perks:Professional development, tuition reimbursement, employee discounts, and more.

Our Commitment to Belonging

Trinity Property Consultantsisproud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive, respectful workplace where all individuals can thrive irrespective of race, ethnicity, gender identity, sexual orientation, age, religion,disabilityor other protected classes.

Ready to Join Us?

Explore whatit’slike to grow your career with a company that values people as much as performance.Learn more and apply today!

Note:This job description includes the coreAssistantProperty Manager responsibilities of Trinity Property Consultants. These duties are subject to change based on company discretion.

Trinity Property Consultants is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Trinity Property Consultants prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.