Property Maintenance Operations Lead

Elmington; Nashville (TN); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Medical, dental, and vision coverage

Life insurance

Short- and long-term disability

401(k) with company match after 90days

Paid vacation, sick and personal time

10 paid holidays

Résumé du poste

Elmington Living is seeking a Service Supervisor to lead the maintenance operations at our Nashville-area community. You will oversee resident service requests, preventive maintenance, apartment turns, inspections, vendor management, budgeting, and team supervision, ensuring safety, compliance, and high-quality upkeep.

This role requires 3+ years of maintenance experience with prior supervisory experience, HVAC/plumbing knowledge, and EPA certification.

Qualifications

• 3+ years of apartment maintenance or related maintenance experience required.
• Prior supervisory experience required.
• Strong knowledge of HVAC, plumbing, electrical, appliance, carpentry, and general building repairs.
• EPA certification required.
• HVAC certification strongly preferred.
• Valid drivers license may be required based on property responsibilities.
• Experience with property management software, mobile devices and electronic work order systems preferred.
• Basic knowledge of maintenance budgeting, purchasing, inventory control, and vendor management.
• Ability to participate in an on-call schedule, including weekends, holidays, and after‑hours emergencies.

Responsabilités

• Oversee resident service requests, preventive maintenance programs, apartment turns, inspections, and maintenance projects.
• Establish daily maintenance priorities and assign work based on urgency, team capacity, and operational needs.
• Ensure work orders are completed accurately, efficiently, and in accordance with company service standards.
• Monitor work order completion, apartment turn timelines, recurring maintenance issues, and other maintenance‑related performance measures.
• Inspect completed service requests, apartment turns, and maintenance projects to ensure quality and compliance with company standards.
• Conduct routine inspections of buildings, building systems, apartment homes, amenities, equipment, grounds, and mechanical areas.
• Maintain accurate service records, inspection documentation, equipment logs, warranties, and preventive maintenance schedules.
• Ensure maintenance shops, storage areas, tools, equipment, keys, and access devices are properly maintained, organized, and secured.
• Maintain readiness for property emergencies, severe weather events, and after-hours maintenance needs.
• Participate in hiring, onboarding, training, scheduling, and supervision of maintenance team members.
• Establish clear performance expectations and hold team members accountable for quality, productivity, safety, and customer service.
• Conduct performance evaluations and provide ongoing coaching, feedback, training, and professional development.
• Ensure maintenance team members maintain required licenses, certifications, and training.
• Monitor team compliance with company policies, safety procedures, personal protective equipment requirements, and established operating standards.
• Promote a team culture centered on safety, accountability, communication, quality workmanship, and resident service.
• Manage on‑call schedules and ensure appropriate emergency response coverage.
• Provide hands‑on maintenance support when needed based on staffing levels, workload, or property emergencies.
• Monitor maintenance expenses and operate within approved budgets.
• Coordinate apartment turn schedules with the Community Director, vendors, and community team members.
• Assign and monitor turn responsibilities to ensure established deadlines are met.
• Inspect vacant apartment homes and identify required repairs, replacements, and vendor services.
• Communicate turn progress, delays, and additional needs to the Community Director.
• Complete final inspections to confirm apartment homes meet company standards and are fully move-in ready.
• Ensure vacant apartment homes remain clean, secure, and protected throughout the turn process.
• Monitor maintenance expenses and operate within approved budgets.
• Participate in the annual budgeting process and provide recommendations for maintenance expenses, equipment, replacements, and capital projects.
• Maintain inventory and purchasing controls for maintenance tools, parts, supplies, and equipment.
• Monitor inventory levels and implement controls to reduce waste, loss, and unnecessary expenses.
• Obtain and review bids, coordinate vendors, and oversee contracted work.
• Review completed vendor work to ensure quality, completion, and contract compliance.
• Ensure compliance with company policies, OSHA requirements, applicable housing regulations, Fair Housing requirements, and established safety standards.
• Maintain the community’s curb appeal, building systems, amenities, grounds, and overall physical condition.
• Identify and communicate major repair needs, equipment replacements, and capital improvement recommendations to the Community Director.
• Support risk‑management initiatives, property inspections, and the timely correction of identified deficiencies.
• Respond to resident maintenance concerns and escalated service issues professionally and promptly.
• Communicate repair status, expected timelines, delays, and necessary follow-up to residents and community team members.
• Follow up on significant or escalated service requests to confirm completion and resident satisfaction.
• Identify recurring service concerns and implement solutions that improve maintenance performance and the resident experience.
• Partner with the Community Director to support resident satisfaction and retention through responsive, high-quality maintenance service.

Description du poste

Elmington Living is seeking a Service Supervisor to lead the maintenance operations at our Nashville-area community. You will oversee resident service requests, preventive maintenance, apartment turns, inspections, vendor management, budgeting, and team supervision, ensuring safety, compliance, and high-quality upkeep.

This role requires 3+ years of maintenance experience with prior supervisory experience, HVAC/plumbing knowledge, and EPA certification.