Property Host | Full Time

Mint House; New York (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Mint House is seeking a Property Host in New York to ensure exceptional guest experiences. Responsibilities include managing guest check-ins, addressing requests, and maintaining guest areas. Ideal candidates will have extensive hospitality experience and a knack for creating welcoming environments.

Benefits

Complimentary nights at any Mint House location

Exclusive year-round discounts

Collaborative team environment

Qualifications

• Minimum 3 years experience in hospitality required.
• Strong communication and empathy skills needed.
• Ability to multitask and be detail-oriented.

Responsibilities

• Welcome guests upon arrival and manage check-in.
• Respond promptly to guest requests and issues.
• Inspect guest areas for cleanliness and functionality.

Skills

Exceptional guest service

Communication

Multitasking

Attention to detail

Problem-solving

Hospitality

Job description

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Join Our House

Mint House offers tailored residential hospitality - apartment-style accommodations that combine the comforts of home with the convenience of a hotel.

Join Our House

Mint House offers tailored residential hospitality - apartment-style accommodations that combine the comforts of home with the convenience of a hotel.

Designed for today's modern traveler, our tech-enabled spaces cater to bleisure guests seeking both productivity and relaxation. Each Mint House property is thoughtfully designed with a modern aesthetic and sustainable practices, capturing the unique charm of each city.

Located in vibrant downtown hubs including New York, Denver, Nashville, Washington D.C., and Dallas, Mint House provides all the essentials for routine living on the road.

Discover more about our innovative approach to hospitality at minthouse.com and follow @staymint on Instagram.

THE ROLE

Mint House is seeking a highly motivated and energetic Property Host to join our ground team. As a Property Host, you will play a crucial role in ensuring our guests have an exceptional experience during their stay. You will support the Market Lead by welcoming guests upon arrival, managing the check-in process, assisting with luggage, and ensuring that our guests love their stay at Mint House. This is a fantastic opportunity for someone looking to gain valuable hospitality experience and contribute to revolutionizing the hotel experience for modern business travelers. Open availability and the ability to cover two overnight shifts per week are required.

AT MINT HOUSE YOU WILL

• Respond promptly to guest requests, issues, and other outreach in real-time to deliver a seamless and delightful experience to our guests.
• Be a welcoming face of Mint House, greeting guests upon arrival, managing the check-in process, assisting with luggage, and sharing insights about local attractions to ensure our guests have an enjoyable and memorable stay.
• Act as a helpful resource in the field to troubleshoot guest issues in real-time and promptly report any guest maintenance concerns or issues during a guest's Mint House stay.
• Foster a guest-centric culture to drive exceptional results and create a positive and welcoming environment.
• Ensure all guest areas and apartments are well-maintained and inspect appliances and amenities to verify their cleanliness and proper functioning for our guests' comfort
• Master our software systems to assist guests with their stay, reservations, and communication amongst the team effectively.
  
  

WE ARE LOOKING FOR

• A minimum of 3 years of experience working in the hospitality industry, demonstrating your ability to provide exceptional guest service, strong communication, and empathy.
• Willingness to work a flexible schedule to assist with staffing coverage in case of call-outs and openness to working evenings, weekends and overnights.
• Strong multitasking and organizational skills with significant attention to detail to ensure a seamless guest experience.
• Understanding the importance of creating a meaningful experience and bringing that spirit to our guests, ensuring their satisfaction.
• Embody Mint House's core values of being gritty, adaptable, and stress-tolerant, contributing to a positive and resilient work environment.
• Demonstrated honesty, reliability, and ability to work effectively both independently and as part of a team.
• Confidence to take charge and effectively problem solve when needed to address guest needs and concerns.
• Comfortable with tech-forward thinking and the use of mobile applications and business systems to enhance guest experiences.
• Energy and dedication. Mint House is transforming the traditional hotel model and defining a new category of residential hospitality. The Mint House team believes deeply in this mission and invests the time, energy and effort needed to make it a reality.
  
  

Hourly Rate: $28.00 - $29.00 USD

Mint Houses' compensation philosophy is driven by our company value of fostering inclusivity. To best ensure pay equity, we typically bring in fresh mints near the middle of our listed compensation bands and lead with the best overall compensation package (i.e. all people hired at the same experience & level are brought in at the same salary, equity, and benefits). Our Talent team will work with you and can provide more details on our philosophy.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Mint House is an Equal Opportunity Employer and a workplace of belongingness. We're committed to diversity and maintaining a work environment that is free from harassment and discrimination. Applicants from all backgrounds are encouraged to apply, and will not be discriminated against on the basis of any protected status under federal, state, or local law.

New York City is where we call home, and you'll find HQs near Grand Central at 450 Lexington Ave, right within a WeWork space. No matter where our team members are located, we work on East Coast hours to foster collaboration, communication, and enjoy some lively emoji exchanges. At Mint House, we pause amidst the hustle to celebrate our wins, celebrating personal and company achievements via Slack. Embracing individuality, we honor each person and property, encouraging authenticity.

Mint House participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Right To Work

E-Verify (English / Spanish)

At Mint House, we are committed to promoting work-life integration in the most natural and enjoyable way possible. That's why we're excited to offer our team members complimentary nights at any Mint House location of their choice, plus exclusive year-round discounts. It's our way of ensuring that our employees can experience firsthand the comfort and convenience we champion. Enjoy your stay on us and see just how we blend work, life, and play at Mint House!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  Hospitality

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