Property/Community Manager

Eagle Rock Properties; Philadelphia (Philadelphia County); On-site; USD 60,000 - 95,000; Full time

Job summary

Eagle Rock Properties is seeking a Property/Community Manager to lead leasing, marketing, and operations for a Philadelphia community. The role requires balancing customer service with expense control and communicating financial direction to senior management.

The ideal candidate will manage capital improvements, oversee a team, and implement marketing plans while ensuring resident satisfaction and effective workflow across leasing, maintenance, and administrative tasks.

Qualifications

• 3+ years of multi-family apartment property management in a leadership role.
• Experience leading capital improvements, unit renovations, and staff development.
• Experience managing a staff of at least 5.

Responsibilities

• Leasing and Marketing: create and implement marketing plans, track traffic, adjust prices, showcase features, prepare lease documents, resolve resident concerns, follow up on inquiries, assist in resident retention.
• Operating and Financials: create annual operating budget, explain variances, maintain organized office with records, coordinate maintenance with the in-house team.

Skills

Property management

Leadership

Budgeting

Marketing

Customer service

Staff development

Job description

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Property/Community Manager

FullTime Philadelphia, PA, US

3 days ago Requisition ID: 1345

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leadership of our executives, who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.

The Property Manager ensures the financial and operational success of a community by providing the optimal balance of customer service and expense savings. Additionally, the Property Manager must utilize current market knowledge and communicate to senior management the financial direction of the property. Lastly, as part of a growing organization, the Property Manager should provide recommendations on how to continually improve the business.

Responsibilities:

Leasing and Marketing

• Create and implement marketing plans that integrates the apartment community with the neighborhood
• Accurately track traffic, evaluate, and make recommendations to move forward
• Adjust prices across the community to capture unique features of individual apartments
• Maintain an up-to-date survey of primary competitors
• Able to sell prospective residents
• Effectively showcase the features and benefits of the apartment home and community
• Accurately prepare all lease-related documents
• Successfully resolve resident concerns and issues
• Consistent and timely follow-up on all calls, emails, and site visits
• Provide optimum customer service to current residents as well as prospective residents
• Assist in resident retention
• Process applications and preparation of all necessary paperwork for incoming, outgoing & renewals

Operating and Financials

• Create annual operating budget
• Explain variances between actual financial results and the budget
• Maintain a well-organized office with accurate record keeping
• Coordinate maintenance requests with the in-house maintenance team

Requirements:

• At least 3 years of multi-family apartment property management in a leadership role
• Proven leadership in managing capital improvements, unit renovations, and staff development
• Experience managing a staff of at least 5

Eagle Rock Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics