Property Claims Supervisor - Remote

AAA - American Automobile Association; United States; Remote; USD 82,000 - 137,000; Full time

Job summary

A leading insurance company is seeking a Property Claims Supervisor to manage a remote team, ensuring exceptional claim service and promoting team development. Applicants should have extensive claims experience and exceptional leadership skills. The role offers benefits including health coverage, 401(K) matching, and remote work flexibility.

Benefits

Health coverage for medical, dental, and vision

401(K), Roth 401(k) savings plan with company match

Remote work opportunities

Tuition assistance

Employee appreciation and recognition

Qualifications

• 5+ years progressive claims adjusting experience, 2+ years in property claims.
• Effective customer service, communication, and investigation skills required.
• Ability to coach and develop team members essential.

Responsibilities

• Provide leadership and service level management for the Property claims team.
• Conduct employee development and performance management.
• Review claims files and track team performance objectives.

Skills

Customer service skills

Communication skills

Investigative skills

Analytical skills

Negotiation skills

Time management

Organizational skills

Detail orientation

Education

College / University degree

Insurance industry professional designation

Job description

Property Claims Supervisor - Remote

The Claims Supervisor, Property contributes to Wawanesa's goal of delivering an exceptional and consistent claims service experience by providing leadership to the Property claims team, focusing on the achievement of key business goals and customer service standards.

Job Duties

• Provide exceptional customer service
• Coordinate and supervise daily activities of Property claims team
• Provide guidance and leadership to staff and specialists
• Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
• Conduct or contribute to employee development, and employee performance management through coaching and supporting the development of their teams technical skills and competencies
• Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
• Provide direction and leadership in areas such as: coverage analysis, liability determination, investigation, policy, damage identification and estimation, interpretation, settlement negotiations and establishing reserves for various types of property claims.

Qualifications

• 5 + years progressive claims adjusting experience, with at least 2+ years of property claims adjusting experience
• College /University degree preferred
• Insurance industry professional designation preferred and a desire to continue relevant industry education
• Effective customer service skills including empathy and concern for our customers
• Excellent communication skills, both written and oral
• Excellent investigative and analytical skills
• Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
• Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
• Ability to coach, guide, and positively motivate employees
• Excellent knowledge of various types of property policies
• Detail oriented with a critical degree of accuracy regarding data entry
• Exceptional advanced negotiation skills
• Position requires the ability to lift up to 5 lbs on a daily basis
• Position requires low mobility throughout the building to meet internal customer demands.

Compensation: Depends on experience and varies by location.

This position is considered exempt for purposes of wage-hour law.

California Compensation:

• The pay range for this position is $90,724 - $136,087 annually, depending on experience.

Colorado Compensation:

• The pay range for this position is $82,477 - $129,901 annually, depending on experience.

Nevada Compensation:

• The pay range for this position is $86,601 - $129,901 annually, depending on experience.

Washington Compensation:

• The pay range for this position is $82,477 - $123,715 annually, depending on experience.

Remarkable benefits:

• Health coverage for medical, dental, vision

•401(K), Roth 401 (k) saving plan with company match

• Remote work opportunities

•Tuition assistance

•Employee appreciation and recognition

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Wawanesa Insurance is a direct-to-consumer insurance company that provides auto and property insurance products in California and Oregon. We are committed to being there for our members when they need us most and supporting our communities. We’ve been serving our members since 1975 and have been recognized for our award-winning customer service.

We are proud to be an affiliate of the Auto Club of Southern California (AAA), Wawanesa and AAA have shared values of service to our members, competitive pricing, and supporting our communities. We have an abundance of opportunities to learn, grow, and advance throughout our thriving organization.

We are proud to offer employees the flexibility to work from home (remote). You may work in any state where Wawanesa currently operates in the U.S. or a state the company has the ability to run payroll. Please check with the Recruiter to determine if your remote work location is allowed.

Wawanesa Insurance is an Equal Opportunity Employer.

Wawanesa Insurance will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.