Property Claims Supervisor (Remote)

California FAIR Plan Association; Los Angeles (CA); Remote; USD 92,000 - 167,000; Full time

Job summary

A leading insurance company is seeking a Property Claims Supervisor to lead and coach a team of claims examiners in Los Angeles. The successful candidate will be responsible for ensuring claims are handled efficiently while adhering to company policies and Department of Insurance regulations. This role offers a chance to contribute to improving departmental quality and customer service.

Qualifications

• 2 years of property claims supervisory experience preferred.
• Experience managing and settling homeowners property losses.
• Experience with claims litigation, appraisal, and mediation.

Responsibilities

• Supervises a team of claims examiners and verifies coverage.
• Communicates with examiners to secure missing information.
• Assists examiners with negotiating difficult settlements.

Skills

Customer service

Communication skills

Claims negotiation

Leadership

Education

Bachelor’s degree or equivalent

Tools

MS-Office (Word and Excel)

Job description

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Position Summary

Supervises a team of claims examiners in the investigation of property insurance claims for dwelling or commercial losses based on coverage, appraisal, and verifiable damage. They will provide leadership to their assigned team to assure maximum quality, efficiency and adherence to Department of Insurance regulations and internal Claims practices and policies.

• Supervises team of claims examiners, verifies coverage, and authorizes timely payments to policyholders.
• Reviews examiners correspondences to policyholders for accuracy and completeness.
• Review and ensure field adjuster work product is compliant with CFP Independent Adjuster guidelines.
• Reviews reserves and provides reserve recommendations to ensure reserving activities are consistent with company policies.
• Communicates to examiners and/or others involved to secure missing information.
• Promptly assists examiners with negotiating difficult settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims in accordance with company practices and procedures.
• Evaluates, coaches, and leads assigned examiners in accordance with company human resources and claims processes and procedures.
• Confer with Claims management and/or legal counsel on claims involving legal issues or litigation.
• Document claims activity in a clear and concise manner.
• Examine claims investigated by examiners, including further investigation of questionable claims to determine payment authorization.
• Apply claims technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
• Review and approve claims within designated authority level.
• Verify and analyze data used in settling claims to ensure validity and that settlement is in understanding of fraudulent and illegal practices.
• Leads and participates in special projects to improve department quality, efficiency, and customer service.
  
  

Position Summary

Supervises a team of claims examiners in the investigation of property insurance claims for dwelling or commercial losses based on coverage, appraisal, and verifiable damage. They will provide leadership to their assigned team to assure maximum quality, efficiency and adherence to Department of Insurance regulations and internal Claims practices and policies.

Principal Duties & Responsibilities

• Supervises team of claims examiners, verifies coverage, and authorizes timely payments to policyholders.
• Reviews examiners correspondences to policyholders for accuracy and completeness.
• Review and ensure field adjuster work product is compliant with CFP Independent Adjuster guidelines.
• Reviews reserves and provides reserve recommendations to ensure reserving activities are consistent with company policies.
• Communicates to examiners and/or others involved to secure missing information.
• Promptly assists examiners with negotiating difficult settlements, making sure that the settlement reflects the actual insured losses while ascertaining that the insurer is protected from invalid claims in accordance with company practices and procedures.
• Evaluates, coaches, and leads assigned examiners in accordance with company human resources and claims processes and procedures.
• Confer with Claims management and/or legal counsel on claims involving legal issues or litigation.
• Document claims activity in a clear and concise manner.
• Examine claims investigated by examiners, including further investigation of questionable claims to determine payment authorization.
• Apply claims technical knowledge and human relations skills to promote fair and prompt settlement of claims.
• Conduct daily diary reviews on claim files to ensure status letters are sent to policyholders timely and in accordance with Department of Insurance regulations.
• Review and approve claims within designated authority level.
• Verify and analyze data used in settling claims to ensure validity and that settlement is in understanding of fraudulent and illegal practices.
• Leads and participates in special projects to improve department quality, efficiency, and customer service.
  
  

Knowledge & Skills Requirements

• Bachelor’s degree or equivalent preferred.
• Excellent customer service, oral and written communication skills.
• 2 years of property claims supervisory experience preferred.
• Experience managing and settling dwelling or homeowners property losses.
• Experience with claims litigation, appraisal, and mediation
• Working experience with MS-Office (especially Word and Excel) is required.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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