Property Claims Manager

Hosta a.i.; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Property Claims Manager to lead a team of adjusters in a dynamic and innovative environment. This role involves overseeing quality control, optimizing claims processes, and providing professional development for team members. You'll play a crucial part in enhancing operational excellence while working remotely. If you're passionate about leading teams and improving processes in the property claims sector, this opportunity is perfect for you. Join a forward-thinking company that values intellectual curiosity and teamwork while offering competitive compensation and benefits.

Benefits

Competitive Salary and Equity

Employee Stock Purchase Plan

Health, Vision and Dental Insurance

Healthcare and Dependent Care

Flexible Spending Accounts

Flexible paid time off (unlimited vacation and sick leave)

Qualifications

• 5+ years in property claims adjusting, with 2 years in a leadership role.
• Experience supervising and mentoring claims adjusters or estimators.

Responsibilities

• Supervise and mentor a team of property adjusters, ensuring quality standards.
• Oversee damage assessments and ensure compliance with industry guidelines.

Skills

Property Claims Adjusting

Team Leadership

Estimating Expertise

Process Improvement

Compliance Knowledge

CAT Event Experience

Tools

Xactimate

Job description

Location: Remote (US) or Cambridge, MA

Company Description:

Backed by renowned investors who share our vision of virtualizing the built environment through cutting-edge AI solutions, Hosta a.i. is a forward-thinking company. Founded at MIT by technology and analytics experts, we are searching for like-minded individuals who are passionate about computer vision and the built environment who are eager to make a significant impact.

Overview:

Are you ready to lead and make a difference in the property claims process? We are seeking an experienced Property Claims Manager to oversee and support our team of adjusters while driving operational excellence. In this role, you will manage a team of property adjusters, ensuring high-quality estimates and adherence to company standards. Your expertise in property damage evaluation, claims handling, and team leadership will help shape and refine our solutions.

The ideal candidate has prior leadership experience in property claims adjusting, excels at team supervision, and has a strong aptitude for assessing and guiding damage evaluations. If you're passionate about leading a team, improving processes, and making an impact in the property claims industry, we want to hear from you!

Responsibilities:

• Team Leadership: Supervise, mentor, and provide guidance to a team of property adjusters, ensuring adherence to quality standards and best practices.
• Quality Control: Oversee damage assessments and estimate validations, ensuring compliance with policy terms and industry guidelines.
• Training & Development: Provide training and ongoing professional development for adjusters to enhance their expertise in property claims assessment.
• Process Optimization: Identify areas for improvement in the claims assessment process and implement solutions for efficiency and accuracy.
• Compliance & Reporting: Ensure claims processes comply with corporate policies, client guidelines, and regulatory standards while providing leadership on ethics and best practices.
• Review & Approve Reports: Validate and approve damage assessment reports, ensuring completeness and accuracy before submission.
• Collaboration: Work cross-functionally with internal teams, including product and engineering, to improve automation tools and workflows.
• Workforce Management: Monitor workload distribution and ensure adequate team coverage, especially during peak claim periods and catastrophe events.

Skills and Qualifications:

• Experience: 5+ years in property claims adjusting, including at least 2 years in a leadership or managerial role.
• Team Leadership: Proven experience supervising and mentoring claims adjusters or estimators. Experience managing a virtual team is a plus.
• Estimating Expertise: Strong background in commercial and residential property claims evaluation, including experience with Xactimate (certifications preferred).
• Process Improvement: Ability to optimize workflows and implement best practices to improve efficiency and quality.
• Compliance Knowledge: Familiarity with regulatory standards, corporate policies, and client guidelines for property claims.
• CAT Event Experience: Exposure to catastrophic (CAT) events, with the ability to lead a team in handling high-volume claims.
• Shift Flexibility: Willingness to work assigned shifts and provide leadership coverage as needed:
• Morning Shift: 7:00 AM - 3:00 PM (EST)
• Evening Shift: 3:00 PM - 11:00 PM (EST)
• Extended Hours: Availability to work during catastrophes when necessary.

If you’re a results-driven leader with a passion for improving processes and leading a team to success, we’d love to hear from you!

You will work in a highly intellectual environment. We maintain a team spirit, intellectual curiosity, and fun even in a virtual environment. We are well funded to work on the hard things that matter in accomplishing our vision. On top of that, we offer:

• FULLY REMOTE (US)
• Competitive Salary and Equity
• Employee Stock Purchase Plan
• Health, Vision and Dental Insurance
• Healthcare and Dependent Care
• Flexible Spending Accounts
• Flexible paid time off (unlimited vacation and sick leave)