Manager, Claims - Commercial Casualty (CLESS Core)

National Black MBA Association; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A leading company is seeking a Claims Manager to lead a team of claims adjusters. The ideal candidate will have strong leadership and commercial casualty claims experience. Responsibilities include managing claims, providing training, and ensuring high customer service standards.

Benefits

Comprehensive health coverage

Retirement plans

Paid time off

Qualifications

• At least 8 years of commercial claims handling experience.
• Supervisory experience preferred.

Responsibilities

• Manage commercial casualty claims from inception to conclusion.
• Conduct on-site investigations of reported claims.
• Oversee defense counsel handling lawsuits.

Skills

Leadership

Communication

Organizational Skills

Education

Undergraduate degree

Job description

If you’re passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide, “on your side” goes beyond just words. Our customers are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Territory:

The location of this position is flexible and open to virtual and/or remote based applicants.

What You Can Expect:

This position will lead a team of 7 Claims adjusters (level 3 associates), focused on Standard CL and Litigation. This leader will provide support and training on best practices for associates to ensure they are providing best in class customer service to Nationwide members.

The ideal candidate will have:

• Strong people leadership experience highly preferred
• Commercial Casualty claims experience preferred
• ESS knowledge/experience is a plus

(Internal use only) Compensation Band: G4

Job Description Summary

Do you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you!

As a Claims Manager, we’ll count on you to promote and provide exemplary customer service. You’ll manage the analysis, review and adjustment of commercial casualty claims requiring investigation, liability evaluation and negotiation. You’ll also manage the activities of defense counsel to expedite settlement and to control average loss cost and litigation expenses. You’ll be responsible for the disposition of claims according to your prescribed authority. You’ll have opportunities to provide advice and counsel to claims personnel.

Key Responsibilities:

• Manage commercial casualty claims from inception to conclusion, including settlement of all claims and lawsuits within your responsibility.
• Plan and execute schedules to apply best claims practices and conclude cases per guidelines, maintaining high standards of conduct and service.
• Manage reserve process, ensuring adequacy and approving special reserves as needed.
• Conduct on-site investigations of reported claims.
• Maintain current knowledge of insurance lines, court decisions, guidelines, and policy changes, attending seminars as needed.
• Demonstrate technical excellence, manage productivity, conduct reviews, enforce compliance, resolve ethical dilemmas, and evaluate employee performance. Develop staff through coaching, training, and career guidance.
• Oversee defense counsel handling lawsuits, including approval of defense attorney fees.
• Provide training and counsel to Claims Representatives and other departments as requested.
• Deliver positive customer service to all stakeholders.
• Identify and develop high-potential associates for critical roles.
• Manage team performance, including hiring, training, and disciplinary actions.

Qualifications:

Education: Undergraduate degree or higher preferred.

Licenses/Certifications: State licensing and claims certification as applicable.

Experience: At least 8 years of commercial claims handling, supervisory experience preferred.

Skills: Deep knowledge of claims practices, insurance contracts, legal and medical terminology; strong communication, organizational, and leadership skills; proficiency with computers.

Additional Information:

Regularly demonstrates Nationwide Values. Must be able to work extended hours, travel, and work during catastrophes. Background checks required. Benefits include comprehensive health coverage, retirement plans, paid time off, and more.

This position is open until 05/16/2025, but early applications are encouraged.