Property Claims Manager

Hamilton; United States; Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Matching 401(K) plan

Generous time off

My day (additional leave for personal interests)

Job summary

Hamilton is seeking a Property Claims Manager based in Richmond or working remotely. You will handle high-exposure casualty claims and assist in hiring and training claims adjusters. Responsibilities include reviewing claims, negotiating settlements, and ensuring compliance with internal guidelines. The ideal candidate has at least seven years of relevant experience, strong analytical and negotiating skills, and the ability to foster interdepartmental relationships. The company offers a matching 401(K) plan, generous time off, and additional leave for personal interests.

Qualifications

• Minimum of seven years’ experience in casualty claims and/or specialty claims handling.
• Experience working claims in the Excess and Surplus Market.
• Excellent at establishing close working relationships with other departments.

Responsibilities

• Review claims and related systems and processes.
• Provide coverage, liability, and damages analyses for claims.
• Negotiate settlements and mitigate losses.

Skills

Negotiating

Analytical skills

Organizational skills

Strong computer skills

Tools

Microsoft Office Suite

In-house claims systems

Job description

We’re looking for a Property Claims Manager, Hamilton Select

Based in Richmond, the Tri‑state area, or working remotely and reporting to the Head of Claims, the Property Claims Manager, Hamilton Select will be responsible for handling high‑exposure casualty and/or specialty professional claims along with assisting in the hiring, training, and guidance of future claims adjusters.

Responsible for handling high‑exposure casualty and/or specialty professional claims along with assisting in the hiring, training, and guidance of future claims adjusters.

What you will do

• Review claims and related systems and processes
• Provide coverage, liability, and damages analyses for claims and ensure timely reserving and appropriate legal and indemnity payments.
• Draft disclaimer and reservation of rights letters
• Negotiate settlements, mitigate losses, and control expenses
• Adhere to Claims Best Practices, Key Controls, and file handling requirements
• Maintain a high level of communication with leadership and underwriting partners
• Ensure appropriate reports are timely prepared and disseminated
• Hire, train and develop new claims adjusters
• Supervise claims files handled by direct reports
• Review disclaimer and reservation of rights letters drafted by direct reports
• Develop claims adjusters to maximize their ability to proactively investigate, evaluate, and negotiate claims
• Lead training and development initiatives within the Team to educate and instruct claims adjusters on trends and emerging issues
• Ensure successful implementation of key organization‑wide initiatives and improvement strategies for claims and our business units
• Present to management, provide leadership, mentor staff and identify procedural improvements
• Support other functional groups within the organization
• Ensure compliance with internal corporate guidelines, processes and procedures
• Other duties as required by management
• Some travel, as required for trials & mediations, etc.

What you require for the role

• Minimum of seven years’ experience required in casualty claims and/or specialty claims handling or related litigation with a career history of increasing responsibility
• Experience working claims in the Excess and Surplus Market required
• Experience working with complex coverage issues required
• Multi‑jurisdictional claims and litigation experience required
• Adjuster license and/or certifications desired but not required
• Highly advanced knowledge of claim processes, policies, procedures, claim systems, regulation, coverage, liability, damage evaluation, and/or settlement with exposures in excess of $1M
• Excellent at establishing close working relationships with other departments, including underwriting, operations, finance, IT, actuarial and legal
• Strong negotiating, analytical, written, and organizational skills
• Mediation and arbitration experience
• Strong computer skills (Microsoft Office Suite and in‑house claims systems)
• Ability to prioritize and manage deadlines
• Ability to work both independently and collaboratively as part of a team

What you can expect from us

• Matching 401(K) plan
• Generous time off (including parental leave)
• My day (additional days leave for personal interests/wellness/charity work)