Claims Technician

Hamilton

Richmond (VA)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Matching 401K plan

Generous time off

Additional leave for personal interests

Job summary

A specialty insurance company in Richmond, VA, is seeking a Claims Technician to support their Claims Operation. The role involves ensuring timely and accurate execution of administrative functions, collaborating with teams, and conducting quality assurance. Ideal candidates will possess strong communication skills and effective organizational abilities. The company offers a competitive salary, annual performance bonuses, and comprehensive benefits including a matching 401K plan and generous time off.

Responsibilities

Obtain, organize, prepare, and maintain quarterly audit evidence and reports for compliance.
Collaborate with Internal Audit and Claims Management.
Assist claims management in testing new systems.
Conduct quality assurance testing on claim files.
Input claims payment requests into finance applications.
Create outgoing exports of claims documents.
Review and set up claim files for incoming losses.
Provide backup support for processing claims mail.
Participate in additional Claims Operations tasks as needed.

Skills

Strong written and verbal communication skills

Proficiency in typing and data entry

Excellent organizational and time management skills

Effective team player

Ability to work within tight deadlines

Job description

Overview

Join to apply for the Claims Technician role at Hamilton.

Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world.

Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful – to our customers and our business. We believe we are ‘In good company.’ with everyone we interact with.

We're looking for a

Based in Richmond, Virginia, and reporting to Claims Management, the successful candidate will join Hamilton’s growing Claims Operation.

As a Claims Technician, you will play a crucial role in supporting the Claims team by ensuring the timely and accurate execution of administrative functions.

Five days in the office required with the possibility of transitioning into a hybrid pattern of 3 days in the office.

Hamilton Select is a US-based excess and surplus lines insurer based in Richmond, Virginia, specializing in underwriting hard-to-place accounts in the small and middle-market sectors through an appointed wholesale broker network.

Responsibilities

Obtain, organize, prepare, and maintain quarterly audit evidence and reports for Sarbanes-Oxley compliance
Collaborate with Internal Audit and Claims Management to ensure controls are updated
Assist claims management in testing new systems and automation tools
Conduct quality assurance testing on claim files
Input claims payment requests into finance applications for claims adjusters
Create outgoing exports of claims documents to assist claims employees
Review and set up claim files for new incoming losses
Provide backup support to the mailroom Associate for processing incoming and outgoing claims mail
Participate in additional Claims Operations tasks as needed

Conduct Standards

You must act with integrity
You must act with due skill, care and diligence
You must be open and cooperative with regulators
You must pay due regard to the interests of customers and treat them fairly
You must observe proper standards of market conduct
You must act to deliver good outcomes for retail customers

Qualifications

Strong written and verbal communication skills
Proficiency in typing and data entry with a high level of accuracy and attention to detail
Excellent organizational and time management skills
Effective team player with a collaborative and supportive approach
Ability to work within tight deadlines

What you can expect from us

At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More.

Our employees consistently say they would recommend Hamilton as a great place to work — a testament to the inclusive, supportive, and empowering culture we’ve built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success.

Hamilton offers a competitive salary with an annual performance-based target bonus and a comprehensive benefits package, to include: