Property Claims Field Specialist — Remote-Field

State Farm; Morgantown (WV); Hybrid; USD 63,000 - 90,000; Full time

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to manage on-site inspections for homeowners, commercial properties, and large losses. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process with Remarkable service.

Responsibilities include inspections, information gathering, and reporting. You will adjust claims up to $500,000, verify coverage, and negotiate settlements within policy guidelines while delivering strong customer

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them.
• Ability to quickly learn unfamiliar concepts and apply that knowledge practically.
• Ability to interact effectively with policyholders, agents, and stakeholders.
• Strong communication and interpersonal skills for difficult conversations.
• Detail-oriented with strong organizational and analytical skills.
• Proficiency using mobile/desktop tools to document claims in field and remotely.
• Physical agility for lifting, climbing ladders, and roof inspections.
• Valid driver's license is required.
• May complete Rope and Harness Safety Training.

Responsibilities

• Conduct on-site inspections and assessments of property damages for residential and commercial claims.
• Collaborate with policyholders, agents, and others to gather information and resolve claims efficiently.
• Interact with parties who express emotions or concerns during inspections or resolutions.
• Provide exceptional customer service throughout the claims process.
• Gather evidence, document findings, and prepare detailed reports.
• Investigate and adjust personal and commercial property claims up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and compliance.
• Negotiate and settle claims within authorized limits following policy terms.

Skills

Investigation

Policy interpretation

Customer service

Communication

Mobility for travel

Detail oriented

Safety awareness

Driver's license

Education

Bachelor's degree or related field

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to manage on-site inspections for homeowners, commercial properties, and large losses. You will meet insureds, explain coverage, estimate damages, and guide them through the claims process with Remarkable service.

Responsibilities include inspections, information gathering, and reporting. You will adjust claims up to $500,000, verify coverage, and negotiate settlements within policy guidelines while delivering strong customer