Property Claims Field Specialist

State Farm; Cincinnati (OH); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Educational benefits

Tuition assistance

401(k) plan

Time off policies

Job summary

State Farm seeks a Property Field Inspection Claim Specialist in Cincinnati, OH to conduct on-site inspections and assess damages for residential and commercial claims, coordinating with policyholders and agents to move claims forward.

You will meet customers in the field and remotely, explain coverage, estimate damages, and guide them through the claims process while delivering Remarkable service.

Qualifications

• Ability to investigate problems, evaluate information, and make well-supported decisions
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
• Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
• Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
• Detail-oriented with strong organizational and analytical skills
• Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
• May be required to complete Rope and Harness Safety Training and have a valid driver's license

Responsibilities

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Skills

Investigation

Policy interpretation

Learning agility

Communication skills

Detail-oriented

Mobile/desktop tools

Physical agility

Driver's license

Education

Bachelor's Degree in a related field

Tools

Xactimate

XactContents

Job description

State Farm seeks a Property Field Inspection Claim Specialist in Cincinnati, OH to conduct on-site inspections and assess damages for residential and commercial claims, coordinating with policyholders and agents to move claims forward.

You will meet customers in the field and remotely, explain coverage, estimate damages, and guide them through the claims process while delivering Remarkable service.