Property Claims Field Adjuster II — Remote Options

Mercury Insurance; Rancho Cucamonga (CA); On-site; USD 99,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Flexible benefits

Job summary

Mercury Insurance is seeking a Property Claims Field Adjuster II in California to investigate, evaluate, and settle moderate homeowners' claims. You will conduct on-site inspections, write damage estimates using Xactimate, and coordinate with vendors to deliver timely, accurate resolutions.

The role requires field travel, strong communication, and the ability to work independently within regulatory guidelines.

Qualifications

• Bachelor’s degree preferred or equivalent combination of education and experience.
• Valid driver’s license is required.
• Ability to obtain state specific property claims licensing, as required.
• Must successfully participate and complete formal property claims training program that may take place in person, virtually, or a combination of both.

Responsibilities

• Investigate and resolve Homeowners claims of moderate complexity in a timely and efficient manner.
• Perform field inspections at least 50% of work time; company car provided.
• Handle virtual claims using imagery and video technology with onsite vendors and insureds.
• Determine coverage by comparing facts to policy; extend or deny coverage as appropriate.
• Establish reserves within authority; negotiate settlements; escalate beyond limit as needed.
• Communicate effectively with insureds and representatives to ensure customer satisfaction.

Skills

Customer service

Communication

Negotiation

Independent work

Technology adaptability

Time management

Education

Bachelor's degree preferred

Tools

Xactimate

Job description

Mercury Insurance is seeking a Property Claims Field Adjuster II in California to investigate, evaluate, and settle moderate homeowners' claims. You will conduct on-site inspections, write damage estimates using Xactimate, and coordinate with vendors to deliver timely, accurate resolutions.

The role requires field travel, strong communication, and the ability to work independently within regulatory guidelines.