Property Claims Adjuster – Hybrid, Licensing & Growth

OnDek Solutions; Howell (MI); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Licensing support

Career growth

Hybrid schedule

Job summary

OnDek Solutions in Howell, MI is seeking entry-level to mid-level Associate Property Claims Adjusters to investigate, evaluate, and resolve low-complexity property claims. This role offers licensing sponsorship, comprehensive training, and a hybrid work schedule with 3 days in office and 2 remote days.

You will work with policyholders, provide empathetic service, and engage in ongoing training to advance within the claims team.

Qualifications

• Willingness to obtain and maintain required state adjuster licenses (company sponsored).
• Strong phone etiquette, customer service orientation, and conflict resolution skills.
• Ability to exercise sound judgment and work effectively in a fast-paced environment.
• Reliable high-speed internet connection for home-office remote days.

Responsibilities

• Analyze, evaluate, negotiate, and settle claims of minimal complexity using discretion and independent judgment.
• Conduct phone outreach to customers to confirm claim details, policy coverage, liability, and damages.
• Provide professional, polite, and empathetic service to policyholders throughout the claims process.
• Take recorded statements and document claim details accurately.
• Identify suspicious claims and collaborate with Special Investigations Units (SIU) as needed.
• Complete formal onboarding and ongoing technical training programs.

Skills

Strong phone etiquette

Customer service orientation

Conflict resolution skills

Licenses sponsorship

Job description

OnDek Solutions in Howell, MI is seeking entry-level to mid-level Associate Property Claims Adjusters to investigate, evaluate, and resolve low-complexity property claims. This role offers licensing sponsorship, comprehensive training, and a hybrid work schedule with 3 days in office and 2 remote days.

You will work with policyholders, provide empathetic service, and engage in ongoing training to advance within the claims team.