Property & Causality Claims Adjuster

Comptech Associates; United States; Remote; USD 50,000 - 70,000; Part time

Job summary

A technology services company is seeking a Claims Adjuster to manage and adjudicate claims while providing guidance and ensuring compliance. This fully remote position requires effective communication skills and the ability to become licensed within six months. Relevant experience in customer service and basic IT proficiency is essential. Join the team to contribute to the well-being of pet parents every day.

Qualifications

• 2+ years of customer service or call center experience.

Responsibilities

• Meet or exceed daily claim targets.
• Provide guidance and approval to claims processors.
• Maintain adjuster licenses as required.
• Ensure claims are compliant and adjudicated correctly.
• Identify and implement process improvement opportunities.

Skills

Licensed Claim Adjuster or able to become licensed within six months

Property and Casualty License

Effective communication with pet parents

Problem solving and decision-making skills

Organizational and time management skills

Basic IT skills

Experience with ERP or CRM systems

Education

High school diploma or equivalent

Veterinary knowledge or experience evaluating medical records

Job description

Overview

Job Title: Claims Adjuster

Duration: 1 year

Job Schedule: Fully Remote

Job Hours: 40 hours per week, M-F. Start and end times are flexible but typically 9-6 ET.

Interview Process: Virtual

About the Job: The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.

Responsibilities

• Meeting or exceeding daily claim targets
• Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
• Obtaining and maintaining advanced adjuster licenses according to state and municipality requirements
• Ensuring claims are compliant and adjudicated following standard operating procedures
• Identifying process improvement opportunities and implementing solutions

Skills

• Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
• Property and Casualty License
• Ability to effectively communicate with pet parents
• Problem solving and decision-making skills
• Organizational and time management skills
• Basic IT skills — confident in managing basic functions independently in a fully remote role (attaching files, editing documents, screensharing, escalating tech concerns)
• Experience with ERP or CRM systems a plus

Education and Experience

• Veterinary knowledge or experience evaluating medical records a plus
• 2+ years of customer service or call center experience
• High school diploma or equivalent work experience

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting