Property & Casualty Licensed Customer Service Rep

Lynn Heinrichs State Farm Agency; McLean (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Employer-funded Health Savings Account

Paid time off

Growth opportunities

Job summary

StaffMyAgency seeks a Licensed Customer Service Rep to join a State Farm agent team in McLean, VA. You will handle inquiries, educate clients on insurance options, and maintain strong customer relationships in an in-office setting.

Active Property & Casualty license is required, or 10 years of customer-facing experience. Bilingual English/Spanish is preferred but not required; growth opportunities and benefits included.

Qualifications

• Active Property & Casualty license required, or 10 years in a call center or customer-facing role.
• In-office position with commute to McLean, VA.
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service on insurance options, billing, and policy changes.
• Educate customers using a needs-based review of insurance options.
• Maintain strong work ethic and daily commitment to success.

Skills

Customer service

Interpersonal skills

Communication skills

Team orientation

Multi-tasking

Problem solving

Detail oriented

Tools

CRM software

Job description

Property & Casualty Licensed Customer Service Rep

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license, OR 10 years' experience in a call center or other customer-facing position.

2. Must be able to make the commute to our agency location in McLean, VA. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary $50,000 – $70,000 annually, based on insurance experience
• Paid Time Off (vacation and personal/sick days) earned each pay period
• Employer-paid health, dental and vision insurance
• Employer-funded health savings account
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license required, OR 10 years' experience in a call center or other customer-facing position
• Bilingual English/Spanish preferred but not required
• Must be seeking to establish a career in the insurance industry and passionate about providing outstanding customer service
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.