Property Administrator (Luxury Rental)

Related Management Company; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision options

401(k) match

19+ PTO days

Job summary

Related Management Company is seeking a Property Administrator for its Luxury Rental portfolio in New York, NY. This role involves providing high-level administrative support, managing operations, and overseeing staff within a premier residential community. The ideal candidate will be organized, detail-oriented, and have a passion for service. A competitive salary range of $70,000–$75,000 is offered along with benefits like health care, 401(k) match, and PTO days.

Qualifications

• The ideal candidate should have exceptional organizational skills and attention to detail.
• Proven experience in a high-end residential community is a plus.
• Ability to handle resident concerns professionally.

Responsibilities

• Support day-to-day operations of a luxury rental community.
• Supervise staff and assist in hiring and training processes.
• Ensure compliance with federal, state, and local laws.

Skills

Organizational skills

Detail-oriented

Customer service

Job description

Responsibilities

The Property Administrator for Related’s Luxury Rental portfolio plays a key role in supporting the day‑to‑day operations of a high‑end residential community. This position provides high-level administrative and operational support to the property management team while serving as a point of contact for residents, tenants, vendors, and internal stakeholders.

The ideal candidate is highly organized, detail‑oriented, and motivated to contribute to a dynamic, service‑driven environment. This is an opportunity to be part of a best‑in‑class residential property and grow within a premier real estate organization.

General Responsibilities

• Work with General Manager to manage aspects of operations for the property
• At the direction of the General Manager, supervise Concierge/Door staff
• Aid in hiring, training, and evaluation of leasing/office/maintenance staff in conjunction with Resident Manager and General Manager
• Assist in supervising site program administration and ensure compliance with brand standards (property presentation, marketing, apparel, etc.)
• Ensure compliance with all federal, state, and local laws, including Fair Housing regulations
• Complete special projects as assigned by General Manager, Regional Manager, Vice President, and senior leadership

Marketing, Leasing, and Administrative Tasks

• Assist in preparation of annual operating budgets and ensure adherence to budgetary guidelines
• Support General Manager in ensuring major budget items are completed on schedule and to standard
• Help implement policies, procedures, forms, and controls with GM approval
• Supervise building security measures, incident documentation, and appropriate notifications
• Assist with market analysis, comp grids, and competitive property shopping
• Collaborate on pricing strategies, target markets, and promotional initiatives
• Ensure proper staffing coverage for leasing and maintenance (including weekends/extended hours as needed)
• Support lease renewal process and resident retention efforts
• Minimize vacancy loss through proactive strategies and market knowledge
• Ensure staff access to necessary IT systems via checklist completion
• Oversee Resident Service Specialists handling sublease/surrender processes

Hiring, Training, and Staff Development

• Approve timesheets (including overtime and temporary labor)
• Draft disciplinary/probationary documentation as directed by GM
• Directly supervise concierge/door/lobby staff
• Coordinate with union representatives as needed and participate in grievance processes
• Support employee engagement initiatives and action planning
• Hire, train, and supervise seasonal amenity staff
• Schedule weekly resident engagement presence in lobby
• Assist concierge team during peak periods

Site Operations & Compliance

• Conduct monthly inspections with GM and submit reports
• Assist with budget variance and asset reporting
• Ensure compliance with audits and regulatory requirements
• Maintain adherence to all applicable regulatory agreements

Resident Relations

• Handle resident concerns professionally and efficiently
• Ensure residents are properly informed of building matters
• Enforce lease terms, house rules, and policies (including pets and smoke‑free guidelines)
• Attend court proceedings if required
• Uphold "Expect More at Home" service standards
• Review resident communications and newsletters
• Oversee resident events and engagement initiatives
• Ensure follow‑up on resident survey feedback

Maintenance Operations

• Oversee preventive maintenance schedules and compliance
• Coordinate with Resident Manager on contractor work and RFPs
• Ensure high standards of property appearance and curb appeal

Compensation

The anticipated base salary range for this position is:

$70,000 – $75,000

Actual compensation will be determined based on experience, skills, qualifications, and market factors.

Benefits

• Personalized Health Care: Medical, dental, vision options; Employee Assistance Program
• Financial Benefits: Competitive salary, bonus potential, 401(k) match, FSAs/HSA, life insurance, disability programs
• Social Wellness: 19+ PTO days, mental health support, fertility/adoption assistance, volunteer days
• Career Development: Training programs, tuition reimbursement, internal growth opportunities

We are proud to be an equal‑opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.