Resident Manager (Hudson Yards Luxury Condominium)

Related Management Company; New York (NY); On-site; USD 165,000 - 175,000; Full time

Benefits offered by this job

Local 32BJ Union Benefits

Job summary

Related Management Company is seeking a seasoned Resident Manager for our luxury condominium at New York City’s 35 Hudson Yards. You will oversee staff, manage daily operations, and maintain exceptional service standards for residents in a high-end building.

The role emphasizes building systems knowledge, leadership, safety compliance, and strong resident relations. Licensing requirements include the Chillers (Q-01/Q99) and F-53 licenses. Local union benefits are offered.

Qualifications

• Minimum of 5 years as Resident Manager in luxury condo property management.
• Experience managing staff in high-end residential buildings.
• Licensing: Chillers License (Q-01 or Q99) and F-53 license required.
• Strong leadership, organizational, and communication skills.
• Familiarity with building systems and safety protocols.

Responsibilities

• Direct and supervise maintenance, janitorial, and front-of-house staff.
• Oversee day-to-day operations of 35 Hudson Yards and ensure high standards of service.
• Assist with budgets and monitor financial performance of the property.
• Maintain positive resident relationships and effective communication with residents and team.
• Ensure compliance with codes, regulations, and safety standards.
• Coordinate maintenance and repairs with staff and vendors.

Skills

Leadership

Organizational skills

Interpersonal skills

Communication skills

Building systems knowledge

Chillers license (Q-01/Q99)

F-53 license

Property management software

Tools

Property management software

Job description

Responsibilities

Are you ready to redefine luxury living in New York City? Embrace the opportunity to shape exceptional residential experiences with Related Companies. Embark on a journey where luxury meets innovation and create iconic residential legacies with us in New York City's most prestigious condominiums!

We are seeking a dynamic and experienced Resident Manager to join our Luxury Condos team in New York City. The Resident Manager will oversee the day-to-day operations of our luxury condominium property, ensuring exceptional service and satisfaction for our residents while maintaining the highest standards of property management.

Building Information

The Residences at 35 Hudson Yards: A 92-story, limestone tower by David Childs/SOM. With interiors by Tony Ingrao, panoramic Hudson River views: http://www.35hudsonyards.com/

As a Resident Manager at Related Companies, you will play a crucial role in maintaining the highest standards of service and luxury living for our residents. You will be responsible for maintaining the physical assets of the property, monitoring the day-to-day operations of an experienced staff, evaluating the budgets for and financial performance of the property, and - most importantly - cultivating positive, lasting resident relationships. The successful candidate will create an attractive, welcoming, and desirable community that embraces all residents, visitors and team members.

Core Responsibilities

Staff Supervision

• Responsible for the direction and supervision of the maintenance, janitorial and front-of-house employees.
• Recommends hiring, terminating, discipline, suspension, promotion and/or rewards for staffing accordance with EEO requirements; Related Management Company’s EEO policies and procedures; with federal, state and local Human Rights/Civil Rights Statutes.
• Responsible with maintaining payroll and attendance documentation, in accordance with instructions from HR-Workplace Solutions.
• Arranges for vacation and PTO coverage for all staff members.
• Participates in 2 daily meetings with staff. Organizes quarterly staff meetings.
• Assists with on-site training of staff.
• Assures that the staff is fully versed in the functions and standards to ensure their effectiveness on the job, especially when they are on-call.

Property Operations

• Oversee and manage the day-to-day operations of 35 Hudson Yards.
• Ensure the property is maintained to the highest standards, including common areas, amenities, and resident spaces.
• Implement and enforce property policies and procedures.

Maintenance and Repairs

• Coordinate and supervise maintenance and repair activities.
• Collaborate with maintenance staff and vendors to address resident requests promptly.
• Conduct regular inspections to identify and address maintenance issues.

Tenant Relations

• Build and maintain positive relationships with residents, addressing concerns and ensuring a high level of satisfaction.
• Facilitate effective communication between residents, management, and staff.
• Handle resident inquiries and requests in a professional and timely manner.

Compliance and Safety

• Ensure the property complies with all relevant codes, regulations, and safety standards.
• Oversee emergency procedures and participate in regular safety drills.
• Address and rectify any safety concerns promptly.

Financial Management

• Assist in budget preparation and management.
• Monitor expenses and work towards cost-effective solutions without compromising quality.
• Collaborate with accounting and finance teams as needed.

Compensation

$165,000 to $175,000 base salary (Salary position | Exempt (not eligible for overtime) + Discretionary Bonus (annually)

On‑Site Occupancy (3‑bedroom, 2 bathrooms)

Benefits

• Local 32BJ Union Benefits

Qualifications

• Minimum of 5 years of experience as Resident Manager within property management, with a focus on luxury condo residential buildings .
• Facilities/Operations experience with strong working knowledge of building systems
• Will be required to obtain a Chillers License (Q-01 or Q99).
• Will be required to obtain an F-53 license.
• Strong leadership and organizational skills.
• Excellent interpersonal and communication skills.
• Familiarity with building systems, maintenance, and safety protocols.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in property management software is a plus

Overview

Build Your Career With Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

Explore careers at www.Related.com

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