Property Adjuster II

Erie Insurance; Galax (VA); Remote; USD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company that values diversity and offers a comprehensive benefits package. As a Property Adjuster, you'll utilize your claims handling expertise while working remotely from Virginia. This role involves conducting investigations, managing claims, and ensuring customer satisfaction. You'll have the opportunity to develop your career with a supportive team and enjoy benefits like health coverage, a pension plan, and career development programs. If you're ready to make a difference in a dynamic environment, this position is for you.

Benefits

Health, dental, and vision benefits

401(k) with contribution match

Pension plan

Paid time off

Tuition reimbursement

Company-paid life insurance

Short- and long-term disability insurance

Adoption assistance

Fertility coverage

Paid volunteer hours

Qualifications

• 5+ years of claims handling experience or equivalent.
• Bachelor’s degree with 2 years of claims handling experience preferred.

Responsibilities

• Conduct investigations and inspections of damages.
• Document claim files and submit reports for closure.
• Negotiate claims with plaintiff attorneys when necessary.

Skills

Claims Handling

Time Management

Customer Focus

Investigation Skills

Education

High School Diploma or GED

Bachelor’s Degree

Job description

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Salary range is for this level and may vary based on the actual level of role hired for.

*This range represents a national range, and the actual salary will depend on several factors, including the scope and complexity of the role, skills, education, training, credentials, location, and experience of the applicant, as well as the level of role for which the successful candidate is hired. Position may be eligible for an annual bonus payment.

At Erie Insurance, you’re not just part of a Fortune 500 company; you’re also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our employees work in the Home Office complex located in Erie, PA, and in our Field Offices across 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be above all in service to our customers—and to our employees. That’s why Erie Insurance offers an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents. Coverage begins on your first day of work.
• Low contributions to medical and prescription premiums. We currently pay up to 97% of employees’ monthly premium costs.
• Pension. We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match. The 401(k) is offered in addition to the pension.
• Paid time off. Includes vacation, personal days, sick days, bereavement days, and parental leave.
• Career development. Including a tuition reimbursement program for higher education and industry designations.

Additional benefits include company-paid basic life insurance; short- and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours; and dollar-for-dollar matching of charitable gifts annually.

Position Summary

Exercises independent discretion or judgment in handling all types of property claims. Also assists or acts on behalf of the claims supervisor when required.

• This is a remote, work-from-home position in Virginia.
• The selected candidate will ideally reside in Smyth, Grayson, Carroll, Floyd, Henry, Franklin County, or surrounding areas.
• The hiring manager will consider candidates for Property Adjuster I. The level of the position offered will depend on the candidate's experience and qualifications.
• A company car and equipment to work from home will be provided.
• Good time management and organization skills are preferred.
• Ability to drive/travel regularly within the assigned territory.

Duties and Responsibilities

• Conduct investigations, interviews, and inspections of damages, including driving to damage sites within the assigned territory or elsewhere if required. Prepare estimates, make recommendations, and handle coverage questions and litigation.
• Set and maintain reserves, review reports, direct experts, determine coverage and claim value, issue or decline payments, and negotiate claims with plaintiff attorneys when necessary.
• Document claim files and submit reports for closure.
• Recognize subrogation opportunities and initiate appropriate actions.
• Service the assigned territory and bring claims to conclusion.
• Interact with agents and district sales managers on mutual concerns.
• Assist claims supervisor or act on their behalf, including representing the company in legal proceedings as required.
• Complete industry-related training and continue education on policy changes, legislation, or interpretation.
• Assist in training new claims adjusters.
• Participate in the Catastrophe Team as needed.

The first five duties listed are considered essential functions, necessary for the job's accomplishment.

This description does not imply these are the only duties; employees are expected to follow any other instructions or perform other duties as requested by their supervisor or as become evident.

Capabilities

• Values Diversity
• Nimble Learning
• Self-Development
• Customer Focus
• Information Management Skills
• Job-Specific Knowledge
• Ensures Accountability
• Decision Quality

Qualifications

Minimum Educational and Experience Requirements

• High School Diploma or GED plus five years of claims handling experience, or equivalent; or
• Bachelor’s Degree plus two years of claims handling experience, or equivalent.

Additional Experience

• Candidate must reside in the assigned territory unless approved otherwise.
• Position may require travel on short notice for periods exceeding two weeks as part of the Catastrophe Team.

Designations and/or Licenses

• Willingness to obtain and maintain required licenses.
• Completion of the Associate in Claims (AIC) program is preferred.
• Valid driver’s license and good driving record required.

Physical Requirements

• Use of Personal Protective Equipment (PPE) is required.
• Ability to lift over 50 lbs with equipment; often (20-50%).
• Climbing/access to heights; moderate (30-40%).
• Frequent driving; (50-80%).
• Manual data entry; often (20-50%).
• Pushing/pulling objects with wheels; occasional (<20%).

Nearest Major Market: Blacksburg

Nearest Secondary Market: Virginia